Our Principal Trainers and Partners come from various backgrounds with industry expertise in dispute resolution, human resources, learning & development and conflict management. Our expert trainers have worked with clients from across the globe at hundreds of diverse organizations. They are experts in helping organizations implement conflict management strategies to build sustainable mediating organizations. 

Learn more about our team of experienced trainers below. To benefit from their expert instruction in conflict resolution and mediation, enroll in one of our open enrollment programs today or email us at [email protected] to explore custom program opportunities.

Terry Marschall, Advisor and Senior Principal Trainer

Terry Marschall, Advisor and Senior Principal Trainer

Terry Marschall has been active as a mediator of workplace conflict for more than three decades. In her capacity as a certified mediator and as a principal trainer for the Mediation Training Institute, she has guided hundreds of people in resolving their differences in the workplace. Terry’s background as a small business owner, consultant, and as a senior executive in the Fortune 500 arena, allows her a deep understanding of the issues that face today’s workplace.

Learn more about Terry.

Dr. Dan Dana, Founder and Advisor

Dan Dana is the original founder of MTI, and now serves on the board of directors for MTI. Holding a Ph.D. in psychology, Dan served for several years as a professor of organizational behavior at the University of Hartford (Connecticut) Graduate School of Business and has held faculty appointments at Syracuse University and several other institutions.

Learn more about Dr. Dan Dana.

MTI Trainers and Partners


MTI’s team of experienced trainers provide expert instruction in conflict resolution and mediation supported through use of assessments and programs from the Leadership Development Institute (LDI) at Eckerd College including the Workplace Mediator and Trainer (CMT) program, Conflict Dynamics Profile (CDP) and Entrepreneurial Mindset Profile (EMP) assessments.

Senior Principal Trainers


Kim Faircloth, PhD, ICF-ACC, SHRM-SCP, SPHR has twenty-five plus years of leadership development, executive coaching, management, and professional human resources experience. Dr. Faircloth’s degrees are in Human Resources Management and Organizational Leadership. Her dissertation was on the topic of mediation, and she has coached thousands of employees on addressing interpersonal conflict while promoting productive conflict skills necessary for innovation.

  • CMT Principal Trainer

Learn more about Kim.


Holly Tompson, PhD, PCC has taught MBA courses in Leadership Competencies, Conflict Management & Negotiations and International Management and has also led over a dozen international study courses for graduate students. In addition to being a CDP Principal Trainer, Dr. Holly Tompson serves as a Senior Faculty and Executive Coach at the Leadership Development Institute, a network associate of the Center for Creative Leadership located on the campus of Eckerd College.

  • CDP Principal Trainer

Learn more about Holly.

Principal Trainers


Rebecca has had a distinguished career with over twenty-five years of experience as an executive and senior leader in Global Human Resource Management and Organizational Development. She holds many certifications in personal, leadership and organizational assessments and training programs. As a board-certified coach accredited through the International Coach Federation, Rebecca has an active coaching practice coaching executive level clients in many Fortune 50-500 companies, small start-ups and multi-national charities.

  • CMT Principal Trainer
  • CDP Principal Trainer

Learn more about Rebecca.


Mary Lou is a founding director of OAK Conflict Dynamics, the leading Irish provider of mediation, conflict management training and consultancy in workplace dynamics. She has extensive experience over the past fourteen years in working with senior management in multinational companies, public and private hospitals, small and medium sized enterprises and public organizations across Ireland and Europe. Mary Lou works in partnership with MTI, and she is also a professional mediator and lectures in Mediation with the Department of Law in Griffith College, Dublin, Ireland.

  • CMT Principal Trainer

Learn more about Mary Lou.

Principal Trainer Partners


Dr. Catherine Carr is a Master Corporate Executive Coach, Supervisor, Psychotherapist, Conflict Coach, Principal Trainer for the Conflict Dynamics Profile and university instructor with over twenty-five years of experience. She has extensive experience in the public and not-for-profit sector including helping to launch a government-wide leadership and team coaching program. Catherine coaches for Ted Talks, supporting environmental and social justice presenters.

  • CDP Principal Trainer

Learn more about Catherine.


Roy Cheng has been a certified trainer with MTI since 2004. He is the founder and managing consultant of ISE Consultants Ltd, and a conflict management coach. As a conflict resolution practitioner, Roy was the first mediator to resolve two public disputes in Hong Kong. Prior to commencing his dispute resolution practice, he had extensive experiences in a wide range of industries including banking, real estate, investment, jewelry trading and information technology.

  • CMT Principal Trainer

Learn more about Roy.


Kathy Kan is a certified Principal Trainer through the Mediation Training Institute and brings with her a focus on providing conflict resolution training to both the public and private sectors. She works with Roy Cheng at ISE Consultants Ltd, and is also the Director of the Hong Kong Institute of Mediation Limited. Prior to gaining mediation accreditation, Kathy worked extensively in the commercial sector with over ten years in both investment banking and advertising.

  • CMT Principal Trainer

Learn more about Kathy.


Andre has been a professor for more than fifteen years in the areas of ​​financial management, budgeting and controlling in undergraduate and postgraduate courses. He conducts trainings and lectures throughout Brazil with MoneyMind and is certified in both the Conflict Dynamics Profile and the Entrepreneurial Mindset Profile. Andre brings with him more than twenty years of experience in the administrative and financial sectors.

  • CDP Principal Trainer
  • EMP Principal Trainer

Learn more about André.


Pierre Naquet is a certified Principal Trainer in both the Conflict Dynamics Profile and the Entrepreneurial Mindset Profile, and partners with the Mediation Training Institute. Pierre is also the President of the European Institute for Workplace Dynamics in Paris, France. He specializes in executive assessment and coaching, cross-cultural adaptability and senior leader and top team development.

  • CDP Principal Trainer
  • EMP Principal Trainer

Learn more about Pierre.


After serving in the German Armed Forces for twelve years as a captain and company commander, Stefan Schoenholz completed a complete career transition in the human resources field up to Labor Director, VP HR and international HR Business Partner. He is a highly experienced executive & master conflict coach and he co-founded the Institute for Leadership Dynamics in 2011.

  • CDP Principal Trainer
  • EMP Principal Trainer

Learn more about Stefan.


Frank Strathus is the Founder and Senior Managing Partner of the Institute for Leadership Dynamics GmbH, Europe with over ten years of experience as an independent entrepreneur. He is an experienced consultant, executive coach & trainer. Frank is certified as a Principal Trainer in both the CDP and EMP as well as a certified Master Business and Change Coach. He brings with him over thirty years of cross-industry professional experience in international HR leadership roles.

  • CDP Principal Trainer
  • EMP Principal Trainer

Learn more about Frank.


Mark is a Subject Matter Expert on Managing Workplace Conflict and served on the advisory Board at MTI for many years. He is a panel mediator for the Office of the Australian Small Business and Family Enterprise Ombudsman. Mark is certified to administer the Conflict Dynamics Profile and has worked with the MTI team since 2011, having trained numerous people in the CDP.


  • CDP Principal Trainer


Learn more about Mark.