Mediate Workplace Conflict and Teach Effective Conflict Resolution Strategies

The Certified Workplace Mediator and Trainer (CMT) program teaches participants the necessary skills to both resolve conflicts directly as well as train others on workplace conflict resolution strategies. In this 5-day course, participants learn how to mediate workplace conflict, resolve their own conflict situations and train others on effective workplace conflict resolution strategies. This comprehensive course teaches participants core competencies in mediation and conflict resolution as well as advanced skills to help others work through impasses when resolving conflict. As part of the training, each participant is certified in both Workplace Mediation and the Conflict Dynamics Profile (CDP).

Who should attend this Workplace Mediation program?

Any professional, regardless of role or level within an organization, who wants to be certified in advanced workplace mediation and train others in conflict resolution skills.

Workplace Mediation Program Benefits

Following the multi-phase training process, participants will be able to mediate differences confidently and efficiently to increase organizational productivity.


Highlights include:

  • Equip participants with the necessary skills to mediate workplace conflict.
  • Teach participants how to train others on conflict resolution and mediation strategies.
  • Provide tools to help participants build a system within their organization for more effective mediation and conflict resolution.
  • Teach participants how to help others work through the roadblocks that occur while trying to resolve conflict.

Third-Party Resolution (TPR) ​Practicum Required for Certification

All program participants are certified to use the CDP instrument and receive a certificate of attendance for training hours; however, in order to complete certification for the CT and CMT programs (allowing you to purchase materials and conduct seminars), you must complete a practicum for a minimum of six participants. This practicum must be completed within 90 days of the conclusion of your CT or CMT training.

Additional details:

  • Practicum materials are included in your registration fee (a $480 value). You pay the shipping costs for these materials ($48.00 within the contiguous United States; other cities or expedited shipping is extra).
  • Once you notify MTI of your practicum dates, you are given temporary ​access to the online presentation materials so you can​ plan and deliver the TPR Seminar.
  • When your practicum is completed, send the class evaluations to MTI. After we approve your evaluations, we will issue your certificate.


Materials needed to conduct these seminars must be purchased through MTI.

Mediator and Trainer Program | Course Outline

5-Day Program


Identifying the Nature of Conflict
Discovering our wrong reflexes and the Retaliatory Cycle
Understanding the Conciliatory Cycle and forces toward harmony
Learning the steps of Third-Party Resolution
Identifying when and how to use Third-Party Resolution
Gaining skills through practice (Third Party Resolutions)



Understanding self-mediation through Successful Conflict Conversations
Discovering how your own responses to conflict can help and hinder relationships
Understanding your impact on others through the Conflict Dynamics Profile® (CDP) feedback
Understanding the aspects of the Conflict Dynamics Profile scales
Gaining skills through practice (CDP Mock Feedback Sessions)
Learning the 4-step self-mediation tool
Gaining skills through practice (Successful Conflict Conversations)



Gaining skills through practice (mediation role-plays)
Strategic Management of Organizational Conflict
Preventive Mediation
Weaving Mediation into the Fabric of Organizations
Putting it all together: Skill Practice



Why we do what we do: Demystifying conflict behavior
Thirst for Power: How power, rights and interest impact every conflict
Skills Practice Round Robin
Unconscious Psychology of Attitude Change
Paradigm Shift of the Professional Workplace Mediator



Planning for mediation role-plays
Nudging Past Impasse
Gaining skills through practice (mediation role-plays)
Bringing it all together
Tips, Tricks and Personal Action Plans

Mediator Certification Cost: $2495

Pre-approved Credit Hours

MTI’s Certified Workplace Mediator and Trainer (CMT) Program is pre-approved for ICFHRCI and SHRM-CP/SHRM-SCP Recertification Credits.*

International Couaching Federation - Pre-aprroved Conflict Resolution Training and Mediation Training
HRCI - Pre-aprroved Conflict Resolution Training and Mediation Training
SHRM Recertification Provider 2018 - Pre-aprroved Conflict Resolution Training and Mediation Training

Other Course Options

This course is also available as an in-house custom offering.

*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.