Uncover how conflict is managed in your organization.

The MTI Survey of Organizational Conflict Management Strategies is an organizational assessment that helps you measure the effectiveness of your organization’s current conflict resolution strategies.

The survey is a composite of four sub-strategies: Detachment, Evasion, Collaboration, and Coercion. Each sub-strategy reflects the interaction between normative behavior and normative attitudes.

  • Normative behavior—Do organization members characteristically engage directly with others in conflict, or do they attempt to disengage from others?
  • Normative attitudes—Do members perceive others as opponents and competitors (adversarial), or do they see others as teammates (non-adversarial)?

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Although individuals may complete the survey to gain greater insight into the value of using the instrument on a broader organizational basis, the real value of this tool is as an organizational measure, not an individual one. That is, the index scores resulting from a single individual’s responses are of limited value, unless they happen to be representative of the entire organization.

How the Survey is Utilized

  • Establish a Quantitative Assement

    The survey yields a set of index scores that can be used to establish a quantitative assessment of the conflict management strategies that are currently embedded in your organization.

  • Re-measure Results

    Following implementation of training and optional additional components of the MTI Training System, the survey is again completed.

  • Compare Results

    A comparison of pre- and post-implementation indices provide a concrete measure of the impact of training in the core competencies for management workplace conflict and other support activities.

Attend a Certification Program in Workplace Conflict Resolution and receive access to the Strategy Survey for conducting benchmarking and reassessment for program evaluation, comparative analysis between organizational units, under-performance diagnosis, and other purposes.

To utilize this instrument for your organization, contact the Mediation Training Institute at [email protected].