Kim Faircloth, PhD, ICF-ACC, SHRM-SCP, SPHR has twenty-five plus years of leadership development, executive coaching, management, and professional human resources experience. Service as an Ombudsman, Mediator, Workforce Strategies Consultant, Trainer, and Director of both Human Resources and Education & Training Departments give her a very practical perspective on integrating conflict management initiatives into employee engagement programs. Dr. Faircloth’s degrees are in Human Resources Management and Organizational Leadership. Her dissertation was on the topic of mediation and she has coached thousands of employees on addressing interpersonal conflict while promoting productive conflict skills necessary for innovation. She is formally trained by the Atlanta Justice Center in facilitative and domestic relations mediation and most recently served as an Ombudsman in a Dispute Resolution and Grievance office within the Department of Defense (DoD). Dr. Faircloth is a Registered Neutral for the State of Georgia Court Systems in both domestic and civil mediation and is the owner of Integrated Conflict Solutions, LLC.