Terry Marschall has been active as a mediator of workplace conflict for more than three decades. In her capacity as a certified mediator and as a principal trainer for Mediation Training Institute, she has guided hundreds of people in resolving their differences in the workplace, creating collaborative and productive environments, and preserving the employer’s bottom line. Terry’s success in resolving conflict flows from a deep understanding of the complexity and dynamics of workplace relationships and their impact on the organization as a whole.
Terry’s background as a small business owner, consultant, and as a senior executive in the Fortune 500 arena, gives her a good understanding of the issues that face today’s workplace. She has held numerous executive level corporate and regional positions with top companies such as the Target Corporation and Woodward & Lothrop/John Wanamaker. She has held positions as Divisional Vice President, Regional Human Resources Manager, Stores Director and Senior Buyer, and has had direct responsibilities for budgets of more than $80M annually and led more than 400-person teams.
Terry has a strong background in HR management with extensive experience in recruitment, employee relations, succession planning and leadership development. With experience in instructional design, she has developed and presented a variety of programs in areas such as conflict management, coaching for development and performance, interviewing and selection, team effectiveness, organizational alignment and union response. She is certified to administer, deliver and interpret results of various behavioral assessment instruments relating to conflict management and employee development including the Conflict Dynamics Profile (CDP).
As a consultant, Terry holds an excellent reputation among her clientele as a source of sensible solutions in difficult situations. She is exceptional in her ability to engage meaningful communications and relations with people from all walks of life…from the top executive to the line worker. Her intuitive problem-solving approach has successfully guided her clients to strategies with demonstrable bottom line results.
Terry is certified as a Senior Human Resources Professional (SPHR) by the Human Resources Certification Institute (HRCI) and Senior Certified Professional (SHRM-SCP) by the Society for Human Resource Management (SHRM). Terry holds dual Bachelors’ Degrees in Business Administration and Fashion/ Textile Design, with post graduate studies in Human Resource Development.