Posts by Guest Author
Our certified users of both the Conflict Dynamics Profile® (CDP) and Mediation Training Institute (MTI) programs have a lot of valuable insight to provide to prospective clients. Improving self-awareness and developing conflict management and resolution skills can change people’s lives and improve the productivity of organizations. Before these positive results occur, you have to pique people’s interest in what you have to offer. A first step is finding out what is important to your prospective clients. Check their websites and review their annual reports to see what their key issues are. If they are concerned about improving productivity, you can… Continue Reading Promoting Your Practice—a Practitioner’s Perspective
Have you ever wondered about the difference between empathy and sympathy? And if you have, why sympathy has got such a bad name? I addressed these very questions in the recent pilot of my online course that focused on Challenging Workplace Relationships, but was prompted to write this after watching a short online video narrated by Dr. Brené Brown. In the video Dr. Brown says that empathy fuels connection and sympathy drives disconnection. To empathize, she says, we must “internalize the feelings of another.” In the examples she gives she suggests that we sympathize when we avoid acknowledging others difficult… Continue Reading What’s the difference between Empathy and Sympathy, and why has Sympathy got such a bad name?