Monthly Archives March 2016

Leaders and Conflict Competence

While it may be a critical competency, leaders are no more comfortable or competent in dealing with conflict than anyone else. This may be one reason why leaders rank it as the top area for personal development. (Larcker, Miles, Tayan, and Gutman, 2013) To manage conflict effectively, leaders need to be able to improve their self-awareness of how they currently manage conflict, recognize the importance of dealing with conflict constructively, learn how to regulate their emotions in conflicts settings, respond to conflict using constructive communications behaviors, and develop norms for their teams and organizations to use when addressing conflict. The… Continue Reading Leaders and Conflict Competence
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Categories: Communication and Behavior and Uncategorized.

Helping Managers Master Their Hot Buttons

Managers are susceptible to getting upset in conflict situations just like everyone else. In other words, managers can have their hot buttons pushed. When their hot buttons are triggered by an event or by someone else’s behaviors, they become more prone to acting out in counterproductive ways. If they respond destructively, it can prolong conflicts. Research from the Center also suggests that such responses can cause them to be viewed less favorably by their bosses. It is important for managers to understand their hot button profiles in order to become more aware of what triggers them in the first place.… Continue Reading Helping Managers Master Their Hot Buttons
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Categories: Managing Emotions and Uncategorized.

Promoting Your Practice—a Practitioner’s Perspective

Our certified users of both the Conflict Dynamics Profile® (CDP) and Mediation Training Institute (MTI) programs have a lot of valuable insight to provide to prospective clients. Improving self-awareness and developing conflict management and resolution skills can change people’s lives and improve the productivity of organizations. Before these positive results occur, you have to pique people’s interest in what you have to offer. A first step is finding out what is important to your prospective clients. Check their websites and review their annual reports to see what their key issues are. If they are concerned about improving productivity, you can… Continue Reading Promoting Your Practice—a Practitioner’s Perspective
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Categories: Practitioners and Uncategorized.