The dictionary defines patience as “the state of bearing pain or trials without complaint; showing self-control; calm.” In times of conflict or negotiation, exhibiting patience can have a powerful impact on the outcome. Many conflicts start because of unfulfilled needs in the areas of control, recognition, affection, or respect. It is common for people to react quickly and fiercely when faced with circumstances that seem to threaten these basic human needs. Patience, though, often involves “not reacting,” at least not immediately, to an uncomfortable situation. Giving yourself (and others) a little time during the process can greatly enhance the possibility… Continue Reading Tips for Maintaining Patience During Conflict
Read More
Posts by Nancy Pridgen
Confidence in Resolving Conflict
Confidence in Resolving Conflict Having confidence to resolve conflicts is an important part of the process. There are myriad reasons why you might lack confidence when faced with a conflict: fear, discomfort, previous negative encounters, lack of skill, knowledge, or experience, etc. Let’s look at these issues and how they affect your ability to effectively manage conflict. Recognize the signs of low self-confidence. When you’re not confident about dealing with conflict, you tend to doubt your abilities, second-guess yourself, and be hesitant about trusting your own judgment. You also might be pessimistic about a successful outcome which, in turn, gives… Continue Reading Confidence in Resolving Conflict
Read More
Lack of Candor in Organizations
Developing a Positive Conflict Culture
Addressing Sensitive Topics During Conflict
Dealing with conflict is often challenging, but when the particular conflict also involves a sensitive issue, it can be even more difficult. Here are some tips to keep in mind when addressing a sensitive topic. Decide if a conversation is necessary. Some issues are simply not worth discussing because they’re of little consequence, or they seem to be resolving themselves without any kind of intervention. For others, you might want to wait to bring them up until you’ve gathered more information or had a chance to reflect on what you want to say. Some, though, need immediate attention because they’re causing… Continue Reading Addressing Sensitive Topics During Conflict
Read More
The CDP on Campus: Improving Conflict Resolution Skills at Institutions of Higher Learning
Dealing with Negativity
Dealing with Longstanding Conflicts
The Use of Questioning During Conflict
Conflicts often begin because people are wedded to their own positions and don’t want to take the time to truly understand someone else’s point of view. In other words, we spend a lot of effort, time, and energy defending our own agenda or trying to convince other people to change their minds rather than creating a conversation where ideas are truly explored or illuminated. Effective questioning during a conflict can change the outcome dramatically because it Promotes better listening Deepens understanding of all the information being presented, and Increases overall learning. Listening Several studies have demonstrated the importance of listening… Continue Reading The Use of Questioning During Conflict
Read More
Leadership, Conflict, and Authenticity
As the 2012 election gets closer, many political commentators have identified “authenticity” as a critical attribute for potential candidates. When it comes to leadership and conflict, what is “authenticity,” and why is it so important? The dictionary describes “authenticity” as “genuine” or “real.” In other words, it means being true to who you really are, knowing your values, and living them out consistently. In a world filled with new media and widespread access to data, people are constantly being bombarded with all kinds of messages. It’s no wonder everyone craves knowing what is really true and trustworthy about a person.… Continue Reading Leadership, Conflict, and Authenticity
Read More