Monthly Archives September 2015

Mediation Can Alleviate Stress

Conflict can cause serious stress for individuals which can lead to a number of health problems. These health costs can be expensive for both employees and their organizations and are included in The Dana Measure of Financial Cost of Organizational Conflict. A recent article in the Conflict Resolution Quarterly suggests that mediation can help reduce stress and its aftermath. In “Mediation’s Potential to Reduce Occupational Stress: A New Perspective,” Tamia Tallodi argues that increased use of mediation can intervene in stress through “communication, reappraisal, problem solving, and relationship change.” As such, when coupled with other constructive approaches to conflict management… Continue Reading Mediation Can Alleviate Stress
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Categories: Mediation Techniques and Uncategorized.

The Value of Civility in Conflict

There are remarkable parallels between the costs of poorly managed conflict and incivility in the workplace. Dan Dana’s Measure of Financial Cost of Organizational Conflict instrument and Porath and Pearson’s book , The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It, outline a wide range of costs associated with conflict and incivility. Many of them overlap, such as: Absenteeism Wasted time worrying about the issue Avoiding the other person Turnover Lower motivation Both poorly managed conflict and incivility promote poor corporate citizenship behavior. People begin to act badly towards one another and… Continue Reading The Value of Civility in Conflict
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Categories: Communication and Behavior, Managing Emotions, and Uncategorized.