Monthly Archives December 2014

Dialogue Makes the Difference

When we ask people whether they talk more or less with those with whom they are in conflict, the answer is always the same – they talk less! Our next question is when they talk less with the other person, are they more or less likely to resolve the conflict? This question is first met with uncomfortable laughter and then an admission that they can’t solve conflict very well without talking to the other person. Lessen Distress The process of dialogue – face-to-face, issue-focused verbal conversation – is at the heart of the MTI conflict resolution program. When people can… Continue Reading Dialogue Makes the Difference
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Categories: Communication and Behavior, Mediation Techniques, and Uncategorized.