Self Mediation: How to Resolve Conflict with Others
Learn a practical communication tool for conducting Successful Conflict Conversations — a core workplace competency based on the insights you gained in Necessary Knowledge. Empowered with this technique, you will be able to take effective action to resolve most conflicts between yourself and others.
What, When, and Why
- Understand how your own responses to conflict are impacting relationships
- What is Successful Conflict Conversations
- When to use Successful Conflict Conversations
- Deciding to use Successful Conflict Conversations
- Preparing the issue statement
The key to conflict is to stop it before it starts. This course will allow participants to first understand how their behavior is impacting others. Then, through a combination of classroom discussion around the Necessary Knowledge to understand and solve conflict and mediation, and classroom skills training, participants will have the opportunity to learn and practice a unique communication tool that can be used in all workplaces to stop their own conflict situations before they escalate.