Resolving Workplace Conflict (RWC) is an exclusive set of training solutions for HR professionals and consultants. The program provides participants with an off-the-shelf training package for conflict resolution. It teaches participants how to equip employees with conflict resolution skills and effective mediation techniques that improve organizational performance. Following the multi-phase training process, HR staff can administer and present the Conflict Dynamics Profile (CDP), conduct coaching sessions and train internal managers or individual contributors on conflict resolution and mediation strategies.

Who Should Attend This Course

HR Professionals and Consultants who want an off-the-shelf training package for conflict resolution.


  • Unique train-the-trainer experience providing participants with an off-the-shelf training package for conflict resolution
  • Certification in the Conflict Dynamics Profile
  • Practical Third-Party Resolution Skills
  • Conflict Simulations

Course Outline (3-Day Program)


Managing Conflict Through Negotiation (Experiential Exercise)
Discovering Your Impact on Others: Conflict Dynamics Profile® (CDP)
Understanding the CDP Scales
Video-Recorded Conflict Sessions



Improving Team Problem Solving
Using Third Party Resolution to Resolve Conflicts
Practicing the Third Party Resolution Model
Enhancing Interpersonal Communication



Learning How to Train Others (Train-the-Trainer Module)
Preparation for Mock Presentations
Practicing Presentations/Feedback
Applying Techniques to Specific Situations/Q&A

Certification Cost: $1495

HRCI logo 2016
SHRM Recertification Provider 2017

Programs are pre-approved for HRCI and SHRM-CP/SHRM-SCP Recertification Credits.*

Other Course Options

This course is also available as an in-house custom offering.

*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.