• December 10, 2019 - December 12, 2019
    9:00 am - 5:00 pm

Certified Trainer in Workplace Conflict Resolution (CT)

December 10–12, 2019

MTI’s Certified Trainer in Workplace Conflict Resolution (CT Program) is an all-in-one, train-the-trainer program which prepares coaches and trainers to teach practical meditation techniques for managing workplace conflict. Following the program, trainers are certified to deliver MTI’s conflict resolution seminars within their organization.

Over the course of this 3-day train-the-trainer program, participants learn the MTI method of Workplace Conflict Resolution and how to deliver three seminars: Necessary Knowledge (NK), Successful Conflict Conversations (SCC) and Third-Party Resolution (TPR).

The CT Program also features the Conflict Dynamics Profile (CDP), an individual assessment that increases self-awareness and improves conflict management skills. By completing the program, participants become certified to present, administer and provide feedback on the CDP-Individual (CDP-I) Assessment.

Program Overview


3-Day Program
Dec 10–12, 2019
9:00 a.m. to 5:00 p.m.


Arizona State University, Tempe Campus
1151 S Forest Ave
Tempe, AZ 85281


Please contact us with any questions.

email: mti@eckerd.edu
phone: 888.359.9906

Program Fee

Registration: $1495.00

Volume discounts apply for 3 or more attendees from the same organization.

Who Should Attend

The program is ideal for:

  • Human Resource professionals and leaders within organizations who are responsible for training and development.
  • External training consultants and mediators who want to conduct these seminars with clients.

Learning Objectives

  • Discover how to equip employees with conflict resolution skills and effective mediation techniques
  • Gain understanding and skills in the strategic management of organizational conflict
  • Master facilitation skills to coach and train internal managers and individual contributors
  • Understand the model and practical applications for the Conflict Dynamics Profile (CDP)

Benefits of Attending

Through this train-the-trainer certification course, practitioners will be able to train others on effective workplace conflict resolution strategies by presenting MTI’s Third-Party Resolution (Manager-as-Mediator) and Successful Conflict Conversations (Self-as-Mediator) seminars. Materials needed for these seminars are available for purchase through MTI.

  • Equip participants with conflict resolution strategies they can use to reduce conflict in their organizations.
  • Provide tools to help participants build a system within their organizations for more effective mediation and conflict resolution.
  • Become Certified in the Conflict Dynamics Profile – Individual (CDP-I) Assessment.
  • Receive a comprehensive assessment of your own conflict behaviors to conflict through the Conflict Dynamics Profile.


Please Note:

All CT Certified Practitioners must purchase the materials to deliver the SCC and TPR seminars for each participant through MTI.

Practitioners must complete a Seminar Practicum before earning CT Certification.

SHRM Recertification Provider 2018 - Pre-aprroved Conflict Resolution Training and Mediation Training
HRCI - Pre-aprroved Conflict Resolution Training and Mediation Training
International Couaching Federation - Pre-aprroved Conflict Resolution Training and Mediation Training

Start Registration

Review the Refund and Transfer & Substitution Policy for the Mediation Training Institute.

*Please Note: Select your organization type and associated discount (if applicable) from options below. Organization type will be verified upon submission and subject to approval.


1151 S Forest Ave, Tempe, Arizona, 85281, United States


Arizona State University - Conflict Resolution Training - Mediation Training Institute

Contact Information

Arizona State University, Tempe Campus
1151 S Forest Ave
Tempe, AZ 85281

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