The Strategic Management of Organizational Conflict
Complimentary webinar with questions & discussion to follow
Tuesday, September 24, 2019 from 12:00 p.m.-1:00 p.m. EDT
In this one-hour webinar, MTI Master Trainer, Terry Marschall, explores why it’s so important for organizations to have an internal conflict management strategy.
As an MTI Certified Trainer (CT) in Workplace Conflict, we welcome you to join others in the CT learning community for this exciting webinar. Whether you are newly certified or have been integrating conflict resolution strategies into organizations for several years, you will find value in this discussion.
In this webinar, you learn the following:
- The three areas in every organization in which conflict strategies are embedded;
- The six steps to move your organization, large or small, from a dominating (power-based) and litigating (rights-based) strategy toward a mediating (interest-based) strategy; and
- How organizational structure and culture affect your conflict competence.
Exercises to Jumpstart Communication
In addition, we explore the MTI Survey of Organizational Conflict Management which you can use with clients to measure the effectiveness of their organizations’ current conflict resolution strategies.
Resources Available to You!
Remember that as an MTI Certified Trainer, you always have access to the most current versions of the marketing and certification resources in the MTI Certified Trainer Dropbox, including the materials we review during this webinar.
About Terry Marschall, MTI Master Trainer & Senior Faculty Consultant
Terry Marschall has been active as a mediator of workplace conflict for more than three decades. In her capacity as a certified mediator and as a master trainer for the Mediation Training Institute, she has guided hundreds of people in resolving their differences in the workplace, creating collaborative and productive environments, and preserving the employer’s bottom line. Terry’s success in resolving conflict flows from a deep understanding of the complexity and dynamics of workplace relationships and their impact on the organization as a whole.
Terry is certified as a Senior Human Resources Professional (SPHR) by the Human Resources Certification Institute (HRCI) and as a Senior Certified Professional (SHRM-SCP) by the Society for Human Resource Management (SHRM). Terry holds dual Bachelor’s degrees in Business Administration and Fashion/Textile Design, with post graduate studies in Human Resource Development.