Taking it Virtual – How to Mediate Online
Wednesday, August 26, 2020
12:00-1:00 p.m. EDT
Complimentary 45-minute webinar with questions & discussion to follow.
Learn the Key Aspects of Mediating Conflicts in a Virtual Environment
In this one-hour webinar, MTI Master Trainer, Terry Marschall, gives you tips on mediating in a virtual environment and how it differs from what would normally be done face-to-face.
As an MTI Certified Mediator and/or Certified Trainer in Workplace Conflict, we welcome you to join the MTI learning community whether you are new to mediation or have already integrated it into your organization.
In this webinar, you learn the following:
- The primary features of online mediation;
- Maintaining professionalism in a virtual environment;
- Ground rules for managing communication; and
- The basics of the MTI process.
Plus, can online mediation be advantageous?
In addition, we explore the advantages and disadvantages of online mediation and the variables to consider when deciding what is best for your clients.
About Terry Marschall, MTI Master Trainer & Senior Faculty Consultant
Terry Marschall has been active as a mediator of workplace conflict for more than three decades. In her capacity as a certified mediator and as a master trainer for the Mediation Training Institute, she has guided hundreds of people in resolving their differences in the workplace, creating collaborative and productive environments, and preserving the employer’s bottom line. Terry’s success in resolving conflict flows from a deep understanding of the complexity and dynamics of workplace relationships and their impact on the organization as a whole.
Terry is certified as a Senior Human Resources Professional (SPHR) by the Human Resources Certification Institute (HRCI) and as a Senior Certified Professional (SHRM-SCP) by the Society for Human Resource Management (SHRM). Terry holds dual Bachelor’s Degrees in Business Administration and Fashion/Textile Design, with postgraduate studies in Human Resource Development.