Facilitators use mediation skills.
Mediators use facilitation skills.
Indeed, mediation is sometimes called "facilitated negotiation." Perhaps no two fields of professional practice are more intertwined than facilitation and mediation.
Professional facilitators usually find the Train-the-Professional (Track 3) option most appropriate.
Those who have training responsibilities may prefer Train-the-Trainer (Track 1), since that option provides resources for delivering customized seminars for members of their employing organization and/or for external clients. External (consultant) facilitators appreciate the extensive marketing support provided.
Under either option, facilitators learn to use, and to coach others to use, simple self-help mediation tools — the core competencies for managing workplace conflict.
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