EAP counselors and administrators deal with conflict every day. Whether you are counseling an upset employee, advising on a management referral, dealing with external providers, or even mediating a potentially disruptive and costly* workplace dispute, your conflict management knowledge and skills are put to the test.
We recommend that EAP professionals register for the Train-the-Professional (Track 3) option. Those whose duties involve training and development may consider becoming a Certified Trainer of Managing Workplace Conflict by registering for the Train-the-Trainer (Track 1) option.
Approved by EAPA Attendees may receive Professional Development Hours for certification by the Employee Assistance Professionals Association (EAPA). All information you need to fill out the EAPA form is on linked pages listed under "Conference Info" in the blue navigation panel on the left. You will receive a certificate upon completion of the Conference that documents your attendance and the number of contact hours.
* Click for complimentary access to the Dana Measure of Financial Cost of Organizational Conflict, an on-line calculator producing immediate results. Estimate your financial return on investment in conflict management training.
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