Attend the Mediator Certification Course at sea . . . more

Mediation Training Institute International, the premier provider of mediation training worldwide, offers workplace mediation training for corporate and government agency professionals who are responsible for effective resolution of workplace disputes and prevention of litigation. External consultants and attorneys welcome. Training is available as open-enrollment courses (see schedule below) as well as in-house and for private groups. Print this one-page flyer (PDF).

Open-enrollment Public courses for individuals seeking intensive training in an environment designed for learning in very small groups. September 15 - 19, 2008 — Foundation Course Kansas City: Venue Lead Trainer: Nancy Love September 22 - 26, 2008 — Advanced Course Kansas City: Venue Lead Trainer: Nancy Love November 29 - December 13, 2008 — Foundation Course Barcelona to San Juan (Atlantic crossing) Mediation-at-Sea Cruise Lead Trainer: Nancy Love International For open-enrollment certification programs held outside the United States, and administered by affiliated organizations, please view international affiliates.

In-house A component of the MTI Training System, customized and delivered at a time and place of your convenience for a few as four participants. See more information about establishing or developing your internal mediation program. Foundation course For professionals with little or no prior training in mediation   Agenda and content Advanced course For those who have completed previous mediation training (typically 40 hours) and who have some mediation experience   Agenda and content Private groups MTI will bring the training to you. Form a group of four to twelve people. Save money, avoid travel. Can customize to suit the learning needs of experienced mediators or groups who have special application interests. More information.

"Dealing effectively with conflict in the workplace has become a critical function in public and private organizations. Employers and employees are increasingly turning towards mediation to avoid costly and time-consuming litigation. Mediation has been successfully applied to many types of workplace disputes, including grievances, EEO complaints, superior / subordinate problems, and peer conflicts."

"Mediation consists of the functions of an impartial third party in assisting two or more disputing parties to reach a self-determined and mutually acceptable solution to a problem that requires the consent of the parties to become actionable."

The Workplace Mediator Certification Course equips a wide range of professionals to expertly resolve conflicts with and between employees that otherwise may escalate into costly formal disputes — grievances, EEO complaints, litigation. Unlike other mediator training programs, MTI's course produces a demonstrable return-on-investment.

Corporations, government agencies, and institutions of all kinds and sizes are discovering the immense benefits of using mediation instead of adversarial methods of resolving workplace conflicts. The financial cost of unresolved conflict is high — and it is measurable — and takes an enormous toll on organizations. Costs associated with litigation, grievances and other complaint processes can be significantly reduced by early use of mediation, which prevents escalation of workplace conflicts to formal disputes. Calculate the return on investment in mediation training.

Mediation not only provides a mechanism for early resolution of many problems, it will help increase productivity, save time and money, create a safer and more harmonious workplace and promote enhanced day-to-day relationships.

MTI's Mediator Certification Course is also available for in-house implementation as an option within The MTI Training System: A Cafeteria Plan for Strategic Management of Organizational Conflict — à la carte, or as an integrated part of a comprehensive approach to cutting the hidden costs of preventable conflict.

1. Workplace focus.   MTI maintains focus on resolving organizational and workplace conflicts, leaving training of mediators for divorce, community, judicial, environmental, and other non-workplace disputes to other providers. We serve the needs of businesses, government agencies, and other organizations.
2. Potential earnings as a workplace mediator.   Many independent mediators who work in the judicial and community sectors have difficulty earning reasonable compensation. The bottom-line value of conflict resolution in organizations is demonstrable, thereby assuring business executives that hiring competent mediators to resolve costly workplace disputes promises a compelling return on investment.
3. Marketing support for self-employed mediators.   MTI's graduates receive exceptional marketing support, including 1) free unlimited use of the Dana Measure of Financial Cost of Organizational Conflict and other assessment instruments for their organizational clients, 2) PowerPoint-supported informational presentations for marketing and practice development, and 3) a personal biopage on this website (see mediator directory), which receives over 9000 page views daily owing to its top placement on Google, Yahoo!, and other search engines. Free public access to the assessment instruments is provided at the Conflict Management Toolbox.
4. Instructional design.   The comprehensive daily agenda reflects the most expertly designed learning methodology in the field, built upon proven principles of adult skill acquisition and tested over years of application. Among its unique features are The MTI Mediation Model, mediation methods based on the pioneering work of MTI's founder and internationally renowned innovator Dr. Daniel Dana, and post-training support for ensuring that graduates can successfully mediate disputes after returning to their workplaces, communities, and professional practices.
5. Professional mediator coaches.   Class size is limited (seldom exceeding twelve), and professional mediator coaches assist small groups of learners. You won't get lost in a sea of participants.
6. World-class master trainers. Dr Nancy Love and her staff are world-class trainers of mediators in workplaces with over 20 years' experience. You are assured of being personally trained by a master, not by a substitute teacher.
7. Searchable directory. Graduates of MTI's course who wish to make their services as a professional mediator known to the public may have their qualifications and contact information included in MTI's searchable directory.
8. "Certified by MTI" Seal. Graduates may place this seal on their websites signifying their certification.
9. Practical mediation model. Transformative? Facilitative? Problem-solving? Read this summary of MTI's practical mediation model.
10. Organizational assessment instruments. Graduates of MTI's course receive unlimited access to these on-line assessment tools:
       The Dana Measure of Financial Cost of Organizational Conflict, an on-line analysis of the forms of conflict that are currently imbedded in the culture of your organization.
       The Dana Survey of Conflict Management Strategies, an on-line calculator of the financial cost of workplace conflicts.
    The general public may access these instruments via the Conflict Management Toolbox. They may be used by course graduates via password-controlled access for a variety of purposes, including benchmarking/reassessment and comparative analysis of organizational units.
11. Professional Mediators Monthly Online Conferences. A place in cyberspace for mediators to discuss professional issues with colleagues. Details here
12. CEU's. MTI's course has been approved for continuing education credits by the Society for Human Resource Management (SHRM) and by the Employee Assistance Professionals Association (EAPA). See complete details. These endorsements by leading professional associations in the field of human resources lend credibility and legitimacy to your certification by MTI as a workplace mediator.
13. Locations. MTI's open-enrollment courses are conducted at executive-quality, pleasant, out-of-the-way venues where participants can choose to be productive during non-training hours, or can simply relax in comfort.

1. Persons whose job responsibilities include management of workplace conflict:   Executives, HR and personnel professionals, employee and labor relations specialists, EEO counselors and officers, worker compensation specialists, union officials and leaders,
2. Organization development (OD) consultants, management consultants, coaches and counselors, facilitators
3. Attorneys and other legal professionals (Continuing Legal Education)
4. Current mediators who wish to sharpen their skills
5. Anyone who simply wants to improve their personal communication, conflict management, and facilitations skills. Mediation principles have universal application.

Each person who completes a 40-hour course receives a certificate suitable for framing titled "Certified Mediator of Workplace Conflict" from the Mediation Training Institute International.

There are no specific academic or educational prerequisites. Attending the Mediator Certification Course should not be considered a substitute for psychological services. Individuals who are under regular psychiatric or psychotherapeutic care and whose social functioning is currently impaired are encouraged to consider more suitable alternatives.

The Mediator Certification Course has been approved by the following authorities:

Society for Human Resource Management (SHRM)
35 credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).

Employee Assistance Professionals Association (EAPA)
32.5 PDH's, # RF012403-205

Continuing Mediator Education
This course is eligible for up to 40 CME hours. Mediators are required to self-report those hours applicable to their areas of certification at the time of their renewal. Consult your state mediation authority to receive report forms and other details particular to your state.

Continuing Legal Education (CLE)
CLE's have been previously approved by several states, including Florida. States have separate application procedures but requirements are quite similar. Approval need not be received prior to attendance. Request the application form for your state. All information you need to fill out the form is on this page and others linked from it.

See complete details about CEU approvals for MTI training.

We have attempted to anticipate every question and have provided answers on this website (see "Course Info" navigation panel on the left side of this page. However, if you do not find the answer you are looking for, . . .

For registration-related questions (e.g., "Is there still room in the class," etc.) that are not answered on this website, you may contact MTI's Registrar Karin Houck by e-mail at registrar@mediationworks.com or by phone at (913) 338-1113 or toll-free at (877) 338-1113.

For questions regarding training an in-house expert mediator panel within your company, send email to mti@mediationworks.com or call (913) 432-2888 or toll-free (800) DR CONFLICT (372-6635).

For other questions that are unrelated to the Mediator Certification Course or to request in-house training, send e-mail to info@mediationworks.com or call (913) 432-2888 or (888) 222-3271 (toll-free).

To avoid delay in getting your questions answered, please direct your call to the appropriate person.

Other contact points.