This advanced program is aimed at improving the skills of practicing mediators or for those who have completed the 40-hour Foundation Course (Level I) and are interested in learning more. The program builds on the basic course with an emphasis on how to manage the emotional climate and how to meet with disputants individually while maintaining an impartial stance. Preparing parties for mediation and caucusing with parties will be covered in detail. The week provides opportunities to practice using cases from real-life situations.
Prerequisite:
The reason for this prerequisite is that Advanced Mediation course attendees are presumed to have prior knowledge of concepts and skills that are unique to MTI's core content. Customized in-house programs can integrate the essential elements of MTI's exclusive content for participants who have no prior experience with it.
| 8:00 |
Continental Breakfast / Check-in
|
| 8:30 |
Introductions
• Goals/Staff/Materials package
• Procedures
• Skills for Speaking & Listening – GHOST & POWER
• Feedback Lights
• Building a Learning Community
• Course Objectives
• Schedule for the Week
• “My most recent mediation” |
| 9:45 |
Break (estimated) |
10:00 |
Managing Differences Theory and Practice
• Qualities of a Mediator
• Key concepts revisited
• The Five Stage Process
• Focus
• POWER
• GHOST
• Conflict Mountain
• Retaliatory Cycle
• Conciliatory Cycle
• Forces toward harmony |
| 12:00 |
Lunch |
| 1:15 |
Case Building
• What is mediatable?
• When to pull the plug? |
| 2:45 |
Break (estimated) |
| 3:00 |
MTI Model
• Pre-Mediation
• Deciding to Mediate
• Convening a Mediation
• Planning the Context
• The Preliminary Meeting
• The Consent to Mediate |
| 4:45 |
Debrief of the Day and Reflection |
DAY 2: Tuesday
|
| 7:30 |
Continental Breakfast / Networking |
| 8:00 |
Welcome and Review
• Parking Lot – Activity
• Case Building for Role Play – what issues are suitable for mediation – Activity
• Essential beliefs for resolving conflict |
| 8:15 |
Convening a Mediation
• In-take phone calls
• Meeting objections
• Planning the context |
| 9:45 |
Break (estimated) |
| 10:00 |
The Consent to Mediate
• Accountability
• Authority
• Who is the client?
• Legal considerations
• Meeting objections |
| 12:00 |
Lunch |
| 1:15 |
Managing Emotion
• Awareness Skills
• Behavioral Skills
• Contact Skills
• Decision Making skills |
| 3:30 |
Break (estimated) |
| 3:45 |
Managing Emotion (continued) |
| 4:45 |
Debrief of the Day and Reflection |
DAY 3: Wednesday
|
|
7:30 |
Continental Breakfast / Networking |
|
8:00 |
Welcome and Review
• Assignment of groups and cases
• Revisit Preliminary Meeting script |
|
9:45 |
Break (estimated) |
|
10:00 |
Practice with Coaches |
|
12:00 |
Lunch |
|
1:15 |
Coaching Communication Skills
• Dealing with Angry People
• Immediacy
• Courage and Curiosity
• Watching for and supporting Conciliatory Gestures
• Full Disclosure
• Conflict Mountain
• GHOST |
|
2:30 |
Break (estimated) |
|
2:45 |
Practice with Coaches |
|
4:45 |
Debrief of the Day and Reflection |
7:00 – 8:30 pm – Observation of a Mediation Demonstration by a Local Professional Mediator
|
DAY 4: Thursday
|
|
7:30 |
Continental Breakfast / Networking |
|
8:00 |
Welcome and Review
• Live Demonstration Debrief
• The Five Stage Model revisited |
|
8:30 |
Resolving Difficult Situations – Video
• Identifying Issues, Uncovering Interests – 3 Scenarios |
|
9:45 |
Break (estimated) |
|
12:15 |
Lunch |
|
1:15 |
Calling a Caucus
• Timing is Everything
• Remaining Loyal to the absent |
|
2:30 |
Break (estimated) |
|
2:45 |
Practice with Coaches |
|
4:45 |
Large Group Debrief |
DAY 5: Friday
|
7:30 |
Continental Breakfast / Networking |
8:00 |
Welcome and Review |
8:15 |
Practice #1 |
10:00 |
Practice Group #2 |
12:00 |
Lunch |
1:00 |
Practice Group #3 |
2:45 |
Practice Group #4 |
|
4:15 |
Debrief of weeks activities
• “ My most recent Mediation” revisited
• Action Planning |
|
4:30 |
Certificates for Completion of Level 2 and Celebrating the Learning |
|
5:00 |
PROGRAM CONCLUDES |
