The Certified Trainer in Workplace Conflict Resolution program (CT) is a 3-day program designed to teach professionals practical techniques for managing workplace conflict. The leadership strategies outlined in this seminar help professionals identify and teach effective conflict resolutions skills that improve working relationships and foster collaboration. As part of the training, each participant is certified in the Conflict Dynamics Profile (CDP).

Who Should Attend This Course

Any professional, regardless of role or level within an organization, who wants to learn and train others in conflict resolution skills.


Through this train-the-trainer course, participants will be certified as a trainer in workplace conflict resolution. They will then be able to train others on effective conflict resolution strategies.


Highlights include:

  • Equip participants with conflict resolution strategies they can use to reduce conflict in their organizations.
  • Provide tools to help participants build a system within their organizations for more effective mediation and conflict resolution.
  • Receive a comprehensive assessment of their own conflict behaviors through the Conflict Dynamics Profile.

Course Outline (3-Day Program)


Thinking Strategically About Conflict
Using Communication Tools
Third-Party Resolutions
The Mediation Process
Gaining Skills through Practice



Conflict Dynamics Profile—Individual (CDP-I): Understanding the Scales
Conflict Dynamics Profile – Individual (CDP-I): Individual Report Review
Successful Conflict Conversations – Self-Mediation
Preventative Mediation



Putting it All Together: Self-Mediation Role Plays & Simulations
Train-the-Trainer Presentations
Tips, Tricks and Personal Action Planning

Certification Cost: $1495

HRCI logo 2016
SHRM Recertification Provider 2017

Programs are pre-approved for HRCI and SHRM-CP/SHRM-SCP Recertification Credits.*

Other Course Options

This course is also available as an in-house custom offering.

*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.