Renew your Workplace Conflict Resolution (CT) certification and use MTI’s instructional and professional resources to deliver programs within your organization or with clients.

Registration is Restricted To:

  • Previously Certified Trainers

    Certified Trainers who have attended a previous MTI Workplace Trainer Program. Both active and inactive members of the global network are eligible to refresh.

  • Training Conducted by an MTI Certified Trainer

    Individuals who have previously attended a presentation of the Workplace Conflict Resolution program (all three modules) conducted by an MTI Certified Trainer are also eligible. Documented proof of attendance, such as a Certificate of Attendance, is required.


  • Regain Your Certification

    Certificate (renewed) “Certified Trainer of Workplace Conflict Resolution”

  • Revitalized Seminars

    See and experience the revitalized and redesigned seminars, which now reflect customer feedback gathered over the previous several years.

  • New Resources

    Receive the latest upgrades and enhancements, including certification in the Conflict Dynamics Profile (CDP).

  • Network

    Network with your colleagues, re-energize your career.

Course Outline (3-Day Program)


Thinking Strategically About Conflict
Using Communication Tools
Third-Party Resolutions
The Mediation Process
Gaining Skills through Practice



Conflict Dynamics Profile—Individual (CDP-I): Understanding the Scales
Conflict Dynamics Profile – Individual (CDP-I): Individual Report Review
Successful Conflict Conversations – Self-Mediation
Preventative Mediation



Putting it All Together: Self-Mediation Role Plays & Simulations
Train-the-Trainer Presentations
Tips, Tricks and Personal Action Planning

Recertification Cost: $395

HRCI logo 2016
SHRM Recertification Provider 2017

Programs are pre-approved for HRCI and SHRM-CP/SHRM-SCP Recertification Credits.*

Other Course Options

This course is also available as an in-house custom offering.

*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.