The Certified Workplace Mediator and Trainer (CMT) program teaches participants the necessary skills to both resolve conflicts directly as well as train others on workplace conflict resolution strategies. In this 5-day course, participants learn how to mediate workplace conflict, resolve their own conflict situations and train others on effective workplace conflict resolution strategies. This comprehensive course teaches participants core competencies in mediation and conflict resolution as well as advanced skills to help others work through impasses when resolving conflict. As part of the training, each participant is certified in both Workplace Mediation and the Conflict Dynamics Profile (CDP).
Who Should Attend This Course
Any professional, regardless of role or level within an organization, who wants to be certified in advanced workplace mediation and train others in conflict resolution skills.
Following the multi-phase training process, participants will be able to mediate differences confidently and efficiently to increase organizational productivity.
- Equip participants with the necessary skills to mediate workplace conflict.
- Teach participants how to train others on conflict resolution and mediation strategies.
- Provide tools to help participants build a system within their organization for more effective mediation and conflict resolution.
- Teach participants how to help others work through the roadblocks that occur while trying to resolve conflict.
Course Outline (5-Day Program)
Thinking Strategically About Conflict
5 Steps of Mediation
Understanding the Issues
Gaining Skills through Practice
Conflict Dynamics Profile—Individual (CDP-I): Understanding the Scales & Individual Report Review
Conflict Dynamics Profile—Individual (CDP-I): Mock Feedback Sessions
Successful Conflict Conversations – Self-Mediation
Key Learnings & Summary
Paradigm Shift of the Professional Workplace Mediator
Advanced Mediation Tools – Overcoming Impasses/Nudges
Advanced Mediation Tools continued
Enhancing Skills Through Practice – Mediation Role Plays
Weaving Mediation into the Fabric of Organizations
Bringing it All Together – Mediation Role Plays
Ethics in Mediation
Tips, Tricks and Personal Action Plans
Certification Cost: $2,495
Programs are pre-approved for HRCI and SHRM-CP/SHRM-SCP Recertification Credits.*
*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.