Conflict is one of the biggest costs to an organization’s productivity and morale.
Research shows that up to 40% of a typical manager’s time is spent dealing with conflict.
Manager’s Time Spent Dealing with Conflict
Conflict Resolution and Mediation Programs for Trainers
As a training and development specialist, you understand that delivering quality programs can be challenging. MTI appreciates these challenges too and has created programs that trainers can leverage to deliver effective training around conflict resolution and mediation.
MTI’s programs for trainers provide:
Any Organization Can Benefit
MTI’s programs are well suited to address conflicts that occur within a company, government agency, or another type of organization.
Skills You Can Teach
If you want to improve your managers, supervisors and employees ability to deal with workplace conflict, MTI has created the curriculum for you. These turn-key training program focuses on two core competencies necessary to successfully resolve conflict, Successful Conflict Conversations and Third-Party Resolutions.
Facilitates discussions between employees who are engaged in conflicts that are creating business problems. You will learn how to teach the five step process a manager needs to bring employees together and help them resolve their problems.
The program also provides simplified mediation techniques to resolve conflicts with other people. You will learn to teach our four step process on how to facilitate successful meetings to develop mutually acceptable solutions to issues.
How to Become Certified
MTI offers a number of ways to become a Certified Trainer: