Mediate Workplace Conflict and Teach Effective Conflict Resolution Strategies

The Certified Workplace Mediator and Trainer (CMT) program teaches participants the necessary skills to both resolve conflicts directly as well as train others on workplace conflict resolution strategies. In this 5-day course, participants learn how to mediate workplace conflict, resolve their own conflict situations and train others on effective workplace conflict resolution strategies. This comprehensive course teaches participants core competencies in mediation and conflict resolution as well as advanced skills to help others work through impasses when resolving conflict. As part of the training, each participant is certified in both Workplace Mediation and the Conflict Dynamics Profile (CDP).

Who should attend this Workplace Mediation program?

Any professional, regardless of role or level within an organization, who wants to be certified in advanced workplace mediation and train others in conflict resolution skills.

Workplace Mediation Program Benefits

Following the multi-phase training process, participants will be able to mediate differences confidently and efficiently to increase organizational productivity.


Highlights include:

  • Equip participants with the necessary skills to mediate workplace conflict.
  • Teach participants how to train others on conflict resolution and mediation strategies.
  • Provide tools to help participants build a system within their organization for more effective mediation and conflict resolution.
  • Teach participants how to help others work through the roadblocks that occur while trying to resolve conflict.

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Mediator and Trainer Program | Course Outline

5-Day Program


Thinking Strategically About Conflict
Third-Party Resolutions
5 Steps of Mediation
Understanding the Issues
Train-the-Trainer Presentations
Gaining Skills through Practice



Conflict Dynamics Profile—Individual (CDP-I): Understanding the Scales & Individual Report Review
Conflict Dynamics Profile—Individual (CDP-I): Mock Feedback Sessions
Successful Conflict Conversations – Self-Mediation
Preventative Mediation
Train-the-Trainer Presentations
Key Learnings & Summary



Paradigm Shift of the Professional Workplace Mediator
Advanced Mediation Tools – Overcoming Impasses/Nudges
Train-the-Trainer Presentations



Advanced Mediation Tools continued
Enhancing Skills Through Practice – Mediation Role Plays
Train-the-Trainer Presentations



Team Mediation
Weaving Mediation into the Fabric of Organizations
Bringing it All Together – Mediation Role Plays
Ethics in Mediation
Tips, Tricks and Personal Action Plans

Certification Cost: $2495*

*Due to increased shipping costs abroad, registrants outside the continental U.S. will incur an additional $100 fee which will be invoiced upon receipt of registration.

HRCI logo 2016
SHRM Recertification Provider 2017

MTI’s Certified Workplace Mediator and Trainer (CMT) Program is pre-approved for HRCI and SHRM-CP/SHRM-SCP Recertification Credits.*

Other Course Options

This course is also available as an in-house custom offering.

*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.