Renew your Workplace Conflict Resolution (CT) certification and use MTI’s instructional and professional resources to deliver programs within your organization or with clients.

Registration is Restricted To:

  • Previously Certified Trainers

    Certified Trainers who have attended a previous MTI Workplace Trainer Program. Both active and inactive members of the global network are eligible to refresh.

  • Training Conducted by an MTI Certified Trainer

    Individuals who have previously attended a presentation of the Workplace Conflict Resolution program (all three modules) conducted by an MTI Certified Trainer are also eligible. Documented proof of attendance, such as a Certificate of Attendance, is required.


  • Regain Your Certification

    Certificate (renewed) “Certified Trainer of Workplace Conflict Resolution”

  • Revitalized Seminars

    See and experience the revitalized and redesigned seminars, which now reflect customer feedback gathered over the previous several years.

  • New Resources

    Receive the latest upgrades and enhancements, including certification in the Conflict Dynamics Profile (CDP).

  • Network

    Network with your colleagues, re-energize your career.

Course Outline (3-Day Program)


Identifying the Nature of Conflict
Discovering our wrong reflexes and the Retaliatory Cycle
Understanding the Conciliatory Cycle and forces toward harmony
Learning the steps of Third-Party Resolution
Identifying when and how to use Third-Party Resolution
Gaining skills through practice (Third-Party Resolutions)



Understanding self-mediation through Successful Conflict Conversations
Discovering how your own responses to conflict can help and hinder relationships
Understanding your impact on others through the Conflict Dynamics Profile® (CDP) feedback
Understanding the aspects of the Conflict Dynamics Profile scales
Gaining skills through practice (CDP Mock Feedback Sessions)
Learning the 4-step self-mediation tool
Gaining skills through practice (Successful Conflict Conversations)



Gaining skills through practice (Train-the-Trainer sessions)
Strategic Management of Organizational Conflict
Preventive Mediation
Weaving Mediation into the Fabric of Organizations
Putting it all together: Training Skills Practice
Tips, Tricks and Personal Action Planning

Recertification Cost: $395

HRCI logo 2016
SHRM Recertification Provider 2017

Programs are pre-approved for HRCI and SHRM-CP/SHRM-SCP Recertification Credits.*

Other Course Options

This course is also available as an in-house custom offering.

*The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.