When we ask people to describe conflict, they often use terms like stress or frustration. It is clear that conflict is trying for many people. Conflict often leads to negative emotions which themselves can contribute to stress. They also make it more difficult to use constructive responses to conflict. The model underlying the Conflict Dynamics Profile (CDP) also encourages people to engage rather than avoid conflict. The CDP puts a lot of emphasis on the emotional elements of conflict. It measures hot buttons – behaviors in others that cause us to become upset. The CDP also looks at ways that… Continue Reading Conflict and Resilience
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The dictionary defines patience as “the state of bearing pain or trials without complaint; showing self-control; calm.” In times of conflict or negotiation, exhibiting patience can have a powerful impact on the outcome. Many conflicts start because of unfulfilled needs in the areas of control, recognition, affection, or respect. It is common for people to react quickly and fiercely when faced with circumstances that seem to threaten these basic human needs. Patience, though, often involves “not reacting,” at least not immediately, to an uncomfortable situation. Giving yourself (and others) a little time during the process can greatly enhance the possibility… Continue Reading Tips for Maintaining Patience During Conflict
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