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Many associated skills and learning objectives may be achieved by combining a one-hour webinar with expert in-house facilitation. We recommend that one to three hours be dedicated to application facilitation immediately following the live webinar. Usually, Webinar A: Managerial Mediation (a core leadership competency) and Webinar B: Self Mediation (a core workplace competency, and a life-skill) are best suited to combination with special applications — contact us to discuss your unique requirements.
Facilitation can be provided by any qualified facilitator. It is helpful, although not necessary, that the facilitator have fuller knowledge of MTI's courses in workplace conflict management and mediation. It may also be helpful for the facilitator to possess some subject-matter knowledge of the associated skill-set or knowledge base. However, competent facilitators are "process" experts who need not be "content" experts.
Additional cost? Avoid expense by using your organization's in-house facilitator. If such a resource is not available internally, you may find expert facilitators via the searchable directory at International Association of Facilitators. Many MTI Certified Trainers are also facilitators, and have the added advantage of being subject matter experts in the core content of MTI's webinars. In any case, outside facilitation services would be engaged directly with the facilitator, not through MTI.
A Facilitator Guide is included in the reproducible handout accompanying each webinar.
An advisory group of IAF Certified Professional Facilitators is being assembled and will be listed here soon.
Following is a partial list of associated skills that can be developed as special applications:
Anger management
Assertiveness
Attitudes toward work
Autonomous teams
Basic supervisory skills
Bullying
Changing corporate culture
Coaching skills for managers
Collaborative problem-solving
Communication skills
Complaints (how to handle)
Conflict prevention
Conflict styles
Constructive feedback
Consultative selling skills
Corporate apology programs
Corrective discipline
Counseling skills
Creative problem-solving
Crisis management
Crisis prevention systems
Cross-cultural issues
Culture change
Customer complaints (how to resolve)
Customer service skills
Decision-making
Delegation skills
Difficult customers
Difficult people
Dispute resolution systems
Distributed teams (how to manage)
Diversity in the workplace
EAP counselor training
EEO litigation landmines (how to avoid)
EEO mediation
Effective meetings (how to conduct)
Employee coaching and counseling
Employee discipline
Employee motivation
Employee retention
Employee termination
Executive development
Facilitating group conflict
Facilitation skills
Family business conflict management
Feedback skills
Fire employees effectively (how to)
Giving and receiving feedback
Grievance arbitration skills for managers
Group decision-making
Group facilitation
Group problem-solving
Handling difficult people
Harassment prevention
Help desk skills
Human capital strategies
Human factor management
Identifying violence-prone employees
Influencing skills
Interest-based bargaining
Interest-based problem-solving
Intergenerational workforce
International management
Interpersonal skills
Labor relations
Labor union leadership skills
Labor-management cooperation
Leadership and supervision
Leading through mediation
Listening skills
Management development
Management of mediation programs
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Management of volunteers
Management styles
Managing differences
Managing difficult people
Managing dysfunctional employees
Managing emotions
Managing in family businesses
Managing managers
Managing off-site employees
Managing volunteers
Managing your boss
Mediation skills for managers
Mediation skills for ombuds
Mediator ethics
Meeting facilitation
Meeting management skills
Micromanaging (avoiding)
Minority relations
Motivation
Negativity in the workplace
Negotiation skills
New supervisor training
Non-violent communication
Off-site employee management
Ombuds programs
Organizational behavior
Peer coaching
Peer mediation
People skills
Performance management
Performance measurement
Personal development
Personality conflicts
Positive work attitudes
Problem-solving skills
Professional telephone skills
Professionalism in business
Receiving feedback
Reducing work absenteeism
Relationship management strategies
Respectful workplaces
Retaining employees
Reward and recognition programs
Self-directed work teams
Selling skills
Sensitivity training
Sexual harassment prevention
Staff development
Strategic conflict management
Stress management
Styles of management
Supervisory development
Team building
Team conflict resolution
Team performance problems
Telephone courtesy and customer service
Terminating employees
Transformative mediation
Trust in the workplace
Unacceptable employee behavior
Union leadership skills
Union-management relations
Vendor relations
Violence prevention
Virtual teams (how to manage)
Volunteers (management of)
Women as leaders
Work-life balance
Working under pressure
Workplace bullying
Workplace violence
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