Just because your training budget evaporated doesn't mean your training needs did . . .
Instructional Webinars in Workplace Conflict Management and Mediation
and Related Training Needs
No travel, brief time, low cost, high impact
MTI Webiversity delivers content-rich "recession-buster" instructional webinars in essential conflict management competencies — skills needed now more than ever.
Unlike others, MTI's webinars are NOT sales presentations. They are true educational programs of substantial inherent value supported by extensive downloadable learning resources and skills-application aids — they do not promote sale of any product or service.
Assemble your entire team in your conference room for one hour (plus extended discussion period, as desired) to gain the essential knowledge to manage, prevent, and resolve costly* workplace conflicts — for one low fee. Indeed, if your training facility is equipped for sound amplification and video projection, you can train 100 or more employees for less than $3/each.
Applications aids — By combining a one-hour webinar with skilled facilitation by your in-house personnel (a Facilitator Guide is included in reproducible webinar handouts), you may achieve learning objectives beyond the specific title of MTI's four basic webinars — see a list of special applications.
Considering other MTI training? Use a webinar as buyer's remorse insurance.
* Measure the hidden financial cost of an actual conflict in your workplace, free. Visit the Conflict Management Toolbox. Analyze your return-on-investment in attending or hosting a webinar.
Training Without Borders — Worldwide Webinars
Webinars are scheduled for the convenience of participants in every time zone,
incuding Europe, Africa, Middle East, South Asia, Western Pacific Rim, Latin America, and Australasia
Current Schedule of Public Web-based Courses
All webinars presented live by Daniel Dana, PhD, "The Conflict Doctor"
Public webinars are limited to 5 lines to ensure personal attention.
Registration deadline: 7 days prior to webinar date
Day, Anchor time, Other times
||November 28 (Wednesday), 1100-1200, -0500 UTC
12:00-1:00 pm ET (USA/Canada)
1700-1800, +0000 (Britain, Ireland)
|Webinar A: How to Mediate Employee Conflict Using Managerial Mediation
||November 28 (Wednesday), 1300-1400, -0500 UTC
2:00-3:00 pm ET (USA/Canada)
11:00 am - 12:00 pm PT (USA/Canada)
|Webinar B: How to Resolve Conflict with Others Using Self Mediation
||November 29 (Thursday), 0900-1000, -0500 UTC
1500-1600, +0000 (UK,West Africa)
1600-1700, +0100 (Continental Europe)
1700-1800, +0200 (South Africa)
1000-1100, -0400 (Eastern USA/Canada)
|Webinar A: How to Mediate Employee Conflict Using Managerial Mediation
— special for UK / Europe / Africa
||November 29 (Thursday), 1100-1200, -0500 UTC
12:00-1:00 pm ET (USA/Canada)
1700-1800, +0000 (Britain, Ireland)
|Webinar C: Strategic Management of Organizational Conflict
||November 29 (Thursday), 1300-1400, -0500 UTC
2:00-3:00 pm ET (USA/Canada)
11:00 am - 12:00 pm PDT (USA/Canada)
|Webinar D: Measuring the Hidden Financial Cost of Organizational Conflict
- The "Anchor Time" shown above (underlined) is the home time zone of MTI Webiversity. Other times shown are representative of regions in which hours are convenient to most local residents. Participants are advised to confirm their own time zone's difference from the Anchor Time well in advance of the scheduled webinar. All courses are available worldwide, without geographical restriction.
- Voice connection by VOIP is recommended (requires computer speakers and microphone). However, local telephone numbers are provided for participants in North America, Australia, New Zealand, and most countries in Europe.
- Registration deadline is seven days prior to the date of the webinar. Each webinar is held approximately once monthly, depending on Dr. Dana's travel schedule.
Date not convenient? If a date above is not convenient, you may schedule a private webinar at a time convenient for you. See Private Webinar Option for details and special benefits.
Reseller? The unlimited scalability of webinars allows excellent income potential for resellers and publicity partners. Contact MTI for more information.
Unmanaged employee conflict is probably the largest reducible cost
in organizations today — and certainly the least recognized.
Conflict is an often hidden, but high, cost — hidden in salary budgets in the form of wasted time, recruiting budgets in the form of unnecessary turnover, and in the consequences of poor decisions that result from a decision-making process contaminated by needless power contests. By engaging in the webinar pre-work, you will be given tools to measure the financial cost of conflict in your organization, and to compute your return-on-investment (ROI) in this training.
MTI's webinars are the most cost-effective way to quickly gain essential knowledge about the increasingly important necessity of effectively managing employee conflict — without lengthy time away from work, and without travel.
Each webinar provides practical knowledge and skills that can help you manage the differences that impair teamwork, erode job motivation, reduce cooperation, and degrade decision quality — and can even lead to sabotage, violence, termination, and lawsuits.
Each webinar participant can quickly learn these proven and powerful communication tools to negotiate productive work relationships, finding solutions to business problems caused by conflict — even when none were thought possible!
Dial-in telephone numbers are provided for participants in North America, most European countries, Australia, and New Zealand. VOIP calling (requiring computer microphone and speakers) is also available, which is free of charge from anywhere in the world.
Most business problems are really people problems.
Each webinar includes:
- Live presentation by "Conflict Doctor" Daniel Dana, PhD, one of a small handful of pioneers in the field of workplace conflict management. The originator of Managerial Mediation and author of two books on the subject, Dr. Dana's 30-year career as an educator and practitioner of workplace mediation prepares him to serve as a unique resource for your team or organization.
- Structured time segments for Q&A with members of your group. Dr. Dana personally answers your questions.
- PowerPoint presentation containing as many as 60 information-packed slides (depending on topic)
- Extended discussion period. The informational presentation is completed in one hour. Dr. Dana will remain online for an extended period thereafter to answer questions about the presentation and to discuss its applicaton to the unique organizational environments of participants. The number of registered particpants is usually small, so ample time is available for discussion of each one's questions.
Reproducible learner materials containing the slides and additional materials and application aids — view this sample. You are encouraged to make photocopies of these resources for each participant.
- A variety of reproducible Application Aids are provided, ranging from a post-webinar discussion guide, to skills-application with role play, to special application to extended skills and knowledge-bases.
- PDF copy of Managing Differences by Dr. Dana, published in six languages worldwide. Each participant receives password and permission to download for individual viewing and/or printing.
- Downloadable audio edition of Managing Differences — listen to Introduction and Chapter 1 now (free to the public)
- Opportunity for pre-work that can leverage the webinar for increased relevance and value.
- Permission to broadcast the webinar via speaker phone in your conference room, by public address system in your inhouse training facility, or through your teleconferencing service to employees in remote locations.
- Permission to audiorecord the webinar for replay to employees who may be unable to attend at the scheduled time, supported by the reproducible handout.
- Free online assessment of the costs and forms of conflict in your organization using the Dana Conflict Assessment Instruments (a $500 value).
- Personalized Certificate of Participation
- Opportunity to use the webinar as buyer's remorse insurance by applying your entire webinar registration fee to a subsequent larger purchase. (Offer void if a Promo Code is applied at time of registration.)
Put the tools of the professional mediator
into the hands of every employee and manager
Each one-hour web-based presentation may be followed by self-administered modules to ensure effective application of information to the needs of your group. You receive reproducible application aids at no additonal cost that are designed to assist groups of three or more (unlimited maximum number) to multiply the value of the webinar and to gain practical workplace competencies:
- Discussion Module: Your team leader or in-house facilitator can use this resource to enhance comprehension of concepts and to apply them to your particular team or organization.
- Skill-Building Module: If your group has selected either of the two skills webinars (Webinar A: Managerial Mediation and Webinar B: Self Mediation), a PowerPoint presentation and reproducible case scenarios for role play and skill practice. An additional two hours should be set aside, preferably immediately following the live presentation, to complete this skills-development activity. Ideally, an MTI Certified Trainer (in-house or external) is available facilitate this application session, which is adapted from the instructional design of the full one-day instructor-led course. Otherwise, any competent facilitator can lead the session.
- Special Applications Module: The two skills webinars (Webinar A: Managerial Mediation and Webinar B: Self Mediation) can be used as the foundation for extending application of webinar learnings to a wide range of Special Applications. A Facilitator Guide is included.
Reach solutions where none were thought possible.
Webinar A: How to Mediate Employee Conflict Using Managerial Mediation
What? This webinar contains much of the informational content of the Manager-as-Mediator Seminar, restructured to fit a one-hour webinar format. (Click title to view topic outline and learning objectives, and to view a five-minute PowerPoint overview.)
Why? Participants will learn the core competency of Managerial Mediation — a key leadership skill for the modern workforce.
Who? Managers and others who are responsible for the cooperative work of others, human resources professionals, executive coaches, and independent consultants.
Note: Webinars A and B contain some overlapping content.
Webinar B: How to Resolve Conflict with Others Using Self Mediation
What? This webinar contains much of the informational content of the Self-as-Mediator Seminar, restructured to fit a one-hour webinar format. (Click title to view topic outline and learning objectives, and to view a five-minute PowerPoint overview.)
Why? Participants will learn the core competency of Self Mediation — a "life skill" that enhances personal and family relationships, as well as those in the workplace.
Who? Anyone who works (or lives) with others ... and who doesn't? Individuals who coach and advise others will also gain valuable resources for helping others manage their conflicts more effectively.
Note: Webinars A and B contain some overlapping content.
Webinar C: Strategic Management of Organizational Conflict
What? This webinar contains much of Dr. Dana's standard keynote address, Weaving Mediation into the Fabric of Organizations, for which he customarily receives a speaker's fee of $5000.
Why? This webinar will change forever the way you think about conflict. It contains a blueprint for changing your organization's culture and structure from dysfunctional to functional.
Who? Executives, human resource managers, and OD consultants who are responsible for organizational design and development. External consultants and advisors will gain insights that can help guide their clients toward becoming "mediating organizations." Meeting planners may attend to evaluate Dr. Dana's suitability as a keynote or conference speaker.
Webinar D: Measuring the Hidden Financial Cost of Organizational Conflict
What? This webinar presents a step-by-step analysis of the nine hidden factors that incur surprisingly high (although hidden) financial cost of conflict. It is based on Dr. Dana's seminal 1982 article, Measuring the Financial Cost of Employee Conflict, which has evolved to become the on-line Dana Measure of Financial Cost of Organizational Conflict (click for access to the public version of the instrument).
Why? Conflict costs money, even though it doesn't appear as a line item in a company's budget. Most organizations squander their financial life-blood needlessly. This senseless waste can hardly be afforded, especially during economic recession. The first step toward stopping the bleeding is to demonstrate evidence that it's happening.
Who? Every employee should understand how conflict incurs cost, and how it affects them personally. Managers and human resource professionals have a special responsibility for managing its hidden cost.
Special Bonus — Each participant will be licensed to download and deliver a copyrighted PowerPoint presentation to other audiences that raises awareness of the hidden costs of conflict, a valuable practice-development tool for consultants and trainers who offer client services related to conflict management and mediation.
Many associated skills and learning objectives may be achieved by combining a one-hour webinar with expert in-house facilitation — at no additional cost if you use an in-house facilitator. Learn more and see a list of special applications.
Three million involuntary job terminations
and over 800,000 voluntary resignations occur in the United States each year
— 60% are due significantly to chronic unresolved conflict.
Pre-work to leverage the learning
Contained in your registration-confirmation email will be a user name and password for access to the Dana Measure of Financial Cost of Organizational Conflict, an on-line calculator yielding immediate results. Each member of your organization who will be attending the webinar may access this instrument and record their individual results. Aggregate results of all webinar participants will be reported during the webinar (individual and organizational identities are not disclosed). Comparisons of individual results with group results are often eye-opening.
Your confirmation email will also contain a link to an on-line formula for computing the return-on-investment (ROI) in conflict management training. Rarely does the ROI fail to exceed 1000%, even when using the most conservative estimates.
Private webinar option
There is a point in the life cycle of every conflict
when it is large enough to be recognized,
but still small enough to be resolved.
Dr. Dana will deliver the same web-based training on a date and time convenient to you for $495. As with the public webinar option, you may coordinate participation of any number of your employees and reproduce the learning and application resources for each one. A special benefit of the private webinar, in addition to scheduling convenience, is an open two-way telephone line for questions and discussion particular to your organization's needs. And, your organization may receive an assessment of the current financial impact of conflict and the imbedded conflict management strategy using the Dana Conflict Assessment Instruments (a $500 value) at no additional cost. To discuss, call 913.432.2888 or toll-free 800.DR.CONFLICT (372-6635).
Teaching faculty? Arrange for Dr. Dana to be a "virtual guest lecturer" for your students of conflict management, mediation, organizational behavior, leadership, and similar courses related to webinar topics listed above. Webinar design may be altered to accommodate student participation, Q&A, and other features. Note his bio below, which includes being a university professor (full-time and adjunct) for many years at institutions around the world. See full proposal.
Resellers. Consultants and training firms may resell private webinars to multiple members of their own networks or market populations as scheduled events, thereby producing profit. Contact MTI for details.
International? Although VOIP (internet phone, free worldwide) is preferred, we have local telephone numbers in most countries in Europe as well as Australia and New Zealand. If VOIP or a local number is not available, MTI pays the telephone charge for private webinars anywhere in the world. Special arrangements may be made to accomodate resellers in "Internet-challenged" countries or regions as well as those where credit card usage is not widely available.
Select the $495 Private Webinar option when you register. You will receive a call within two business days to schedule a mutually convenient date and time for the webinar.
65% of performance problems are caused by bad relationships,
not by bad employees.
"Conflict Doctor" Dan Dana is internationally recognized as one of today's most influential innovators and practitioners of consensus-building communication methods for organizations. His contributions to the field of workplace mediation include:
- Originator (1979) of Managerial Mediation and the simple yet remarkably powerful 4-step "Self Mediation" method, the core competencies for managing workplace conflict
- Author of Managing Differences: How to Build Better Relationships at Work and Home, published worldwide in six languages
- Author of Conflict Resolution: Mediation Tools for Everyday Worklife, a featured book in the McGraw-Hill Briefcase Books series
- Designer of the MTI Training System, a cafeteria plan for strategic management of organizational conflict
- Developer of the Dana Measure of Financial Cost of Organizational Conflict
- Developer of the Dana Survey of Conflict Management Strategies
Holding the Ph.D. in psychology, Dan served for several years as a professor of organizational behavior at the University of Hartford (Connecticut) Graduate School of Business, and has held faculty appointments at Syracuse University and several other institutions. (A former student once called him "Doctor Conflict," and the moniker stuck!)
As the founder and president of the Mediation Training Institute International, Dr. Dana seeks to expand global awareness and use of non-adversarial methods for managing human differences — in the workplace and beyond. Divisions of MTI have so far been established in Canada, France, Germany, Brazil, Portugal, Japan, Romania, Nigeria, and Hong Kong.
With a 30-year career as a dedicated specialist in organizational conflict, no one is better qualified to serve as your "conflict doctor" — he literally "wrote the book" on the subject. (View his speaker bio.)
We can’t do two things at once if one of them is listening.
Frequently asked questions
- How many members of my organization can participate under one registration?
- There is no limit. Many companies assemble as many employees as possible into one large conference room. Some have gathered over 100 employees in their auditorium, reducing the cost of training per employee to less than $3. Depending on your time zone, you may schedule a lunch-bag webinar with all your employees. The number of participants is limited only by the capacity of your physical facilities.
- Is the webinar interactive? That is, can individual participants ask questions and receive answers?
- Two brief question-and-answer periods are included, at the half-hour and at the close of the informational presentation, which is completed in one hour. Dr. Dana will remain online for an extended period thereafter to answer questions about the presentation and to discuss its applicaton to the unique organizational environments of participants. The number of registered particpants is usually small, so ample time is available for discussion of each one's questions.
- How can my company ensure post-webinar application of the material covered in the webinar?
- A variety of reproducible Application Aids are provided, ranging from a post-webinar discussion guide, to skills-application with role play, to special application to extended skills and knowledge-bases. We recommend that one individual in the company be designated to facilitate follow-up implementation of the knowledge and skills gained in the presentation. Support and guidance for that individual is included in the handout.
- Is it necessary to register in advance?
- Yes. Registration for public webinars closes seven days in advance of the webinar to ensure that you receive the resource materials and have time to duplicate them for each participant. (Special Webinars, which are sponsored by authorized Resellers, are available for registration until three days prior to the webinar date.) You may also need time to ensure that all webinar participants are able to engage in the pre-work activity and to read the Managing Differences sourcebook, as recommended.
- Is the pre-work required?
- No, it is optional. However, most participants find it quite illuminating and beneficial to their overall learning experience.
- I am an individual with interest in conflict management, not a member of an organization or team. May I participate on my own?
- Yes, you may. However, you may wish to invite others to join you who share your interest. The registration fee is for each line, not for each individual participant. So, sharing your line with others allows more people to benefit for the same cost.
- What time zone is used for the call-in time?
- The "Anchor Time" is -0600 UTC (Central Standard Time in the United States), or -0500 UTC when Daylight Savings Time is in effect in North America. Times are shown for some other time zones in which the hour of the day is also convenient. Webinars are occasionally scheduled for the convenience of participants in Europe, Africa, Middle East, South Asia, China, Australia, and New Zealand. We recommend that participants confirm their local time using this world time zone converter. All webinars are available for participants in all time zones, worldwide.
Workplace conflicts lead to stagnated careers,
job stress, lowered productivity, lessened motivation
— even termination and resignation
Comments by past participants
This was a very informative seminar. I have gained information that will help make my job more productive and make our company a better organization.
Excellent program for the smallest to the largest companies.
Empowers employees to resolve workplace disputes. Tremendous cost saver, when you consider the cost of defending lawsuits filed by employees (attorney fees can run into the hundreds of thousands of dollars, even if the employer "wins."
An additional tool for management skills. Gives me the ability to manage better. Give you a higher level of confidence to handle conflict, not fear conflict but take care of it head on. A step by step process that is doable!
Informative, interesting, good pointers. Appreciate the opportunity to have been given the seminar.
The [webinar] pointed out new approaches to resolve conflict between parties that are not part of traditional management strategies.
I believe the ideas presented in managing conflict will help us progress in the area of employee relations as well as saving money.
Gives management a new tool for handling conflict and increasing productivity.
Learned how to defuse situations before they become detrimental to company and other employees. Another management tool to add.
Will curtail the bickering and bring to the table a solution to the problem.
Will aid in evaluating conflict and give me an additional tool to manage conflict situations.
Will do a better job of recognizing conflict and reacting to it more quickly. Will be in a better position to offer support and guidance to management and employees under me.
Alternative training formats
MTI offers two alternative, more intensive training formats that do not require travel:
- Computer-based training (click for details)
- CD-based content with web-based testing and reporting. Approximately 12 hours of self-paced study containing all informational content of MTI's courses in Managerial Mediation and Self Mediation. Includes support for several HRD options using internal or external facilitators to ensure acquisition of skills.
- On-line certification (click for details)
- Equivalent to attending MTI's instructor-led Certification Conferences in Managing Workplace Conflict, but without traveling.
Consider using a webinar as buyer's remorse insurance for these more costly training programs.
Using our formula for computing the
return-on-investment in conflict management training,
most organizations conservatively estimate at least a 1000% ROI.
How to register
- Public option (at a date and time listed above):
- $295 per line, which enables any number of individuals to participate at your location or through your network. See FAQs.
- Private option (at a date and time convenient to you):
- $495 (includes cost of telephone call to any country). Any number of individuals or team members may attend and participate. You will receive a call within 48 hours to schedule a time and date of mutual convenience to deliver the webinar.
Once you complete payment, you will be immediately redirected to a page containing pre-webinar resources, including:
- Your password to gain access to the Dana Measure of Financial Cost of Organizational Conflict, an on-line calculator yielding immediate results, and other webinar pre-work to leverage your learning.
- A formula for computing your financial return-on-investment (ROI) in this training.
- Reproducible resources, which you may reproduce and distribute to each webinar participant at your location.
- Links to other resources to enable you and your organization to gain maximum value from the webinar.
About 48 hours prior to the date of the webinar, you will receive an email containing the call-in number with instructions.