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Go to MTI home Prevention and Early Resolution of Workplace Conflict
“Unmanaged conflict is the largest reducible cost in organizations today,
and the least recognized.“
— Dan Dana (quoted 1988, 2010)

Established in 1985, MTI is the foremost provider of training, certification,
and consulting in workplace conflict management and mediation.
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Ensuring Your Satisfaction

The Mediation Training Institute International takes great pride in not only the practical value of our training and consulting services but in the quality of their delivery. Belatedly, we have only recently begun to gather comments and letters of reference from our many satisfied clients and program participants. Please return soon for a more extensive presentation of testimonials to the quality of our client service.

Letters from clients who have received in-house training services:
Nintendo of America, Inc. — manufacturing
St. Francis Medical Center, Los Angeles — health care
Cohos Evamy, Calgary — architecture

Comments by individual participants:
Seminars in the core competencies for managing workplace conflict
Mediator Certification Courses
Certification Conferences for Training Consultants

Comments by conference hosts of "The Conflict Doctor" as a speaker:
National Mediator Training Conference, US Department of Agriculture
Heartland Mediators Association
University of Hartford, Division of Continuing Education
Annual conference of the Oklahoma Association of Mediators and Arbitrators

Other references:
Comments by students in Dr. Dana's graduate MBA course "Managing Organizational Conflict", which contains content equivalent to the Manager-as-Mediator Seminar and the Self-as-Mediator Seminar
Comments by reviewers of Managing Differences, the sourcebook for MTI's seminars.