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Information on this page was last revised on
May 16, 2007
Click on the name of the school to view its current or most recent syllabus:
General information about the course
The following information pertains to all presentations of the course. For the particular details regarding its presentation at your institution, click on its name here.
Course title: Managing Organizational Conflict
Instructor: Daniel Dana, Ph.D.
Summary
The centerpiece of this course is a classroom simulation that serves as a behavioral laboratory for developing practical skills to prevent and manage everyday workplace (and personal) conflict, and for learning effective tools for resolving disputes. Each student will be a working member of the General Case Study Company (GCSC). A conceptual basis for resulting applied skills will be achieved through advance readings, lecture, video, discussion, and demonstrations by the instructor, as well as through participation in the Manager-as-Mediator Seminar. An optimum blend of theory and practical skills results.
Course objectives
- To develop conceptual understanding of the psychological and behavioral dynamics of interpersonal, intergroup, and systemic conflict in an organizational context.
- To develop practical skills and acquire effective tools for resolving such conflicts both as a principal party (one who is personally involved in dispute) and as a third party (one who mediates conflict between others).
- To develop ability to diagnose and redesign dispute resolution systems.
- To develop understanding of the strategic management of conflict as a corrosive process, as performed by senior executives or human resource professionals.
Course requirements and grading
Undergraduate
20% - Managing Differences Learning Test to be completed prior to first class
20% - "Earnings" while "employed" by GCSC
20% - Reflective paper
40% - Application paper or case study
Graduate
20% - Managing Differences Learning Test to be completed prior to first class
20% - "Earnings" while "employed" by GCSC
20% - Reflective paper
20% - Application paper or case study
20% - Design paper
Due to the experiential nature of learning in this course, attendance in all class sessions is required.
Readings and course materials
A course packet containing all course materials, listed below, is pre-packaged and available to be picked up on campus at the time of registration. Note that most reading for the course is required prior to the first class session.
- Primary text
- Managing Differences: How to Build Better Relationships at Work and Home (Fourth edition, 2005), by Daniel Dana (MTI Publications)
- Secondary text
- Conflict Resolution: Mediation Tools for Everyday Worklife (2001), by Daniel Dana (McGraw-Hill)
- General Case Study Company Employee Handbook
- Contains materials needed for classroom simulation, including the Managing Differences Learning Test, the chapter reprint "Managing Organizational Conflict," and the "Dana Measure of Financial Cost of Organizational Conflict."
- Seminar Participant Workbook
- Manager-as-Mediator Seminar
Questions?
For administrative questions, call the departmental office of your university .
For questions about course content, call, write, or e-mail Dan Dana
at dan@mediationworks.com.
Ottawa University Kansas City
See general syllabus for information common to all universities. Information particular to OUKC follows:
Term: Spring 2006
Course number: HRC 7961 (Graduate) / OAD 39664 (Undergraduate)
Class schedule
- Advance preparation — See this in greater detail.
- Before the first class meeting:
1. Read Managing Differences
2. Complete the two on-line organizational assessment instruments.
3. Read carefully to familiarize yourself with GCSC (handbook sections 1 and 2) and with laboratory learning (handbook section 4).
- Friday, April 21 (6:30-9:30)
- Orientation to course, hand in MDLT answers, set up GCSC simulation.
- Saturday, April 22 (9:00-5:00)
- GCSC simulation (two production periods), initial processing of the behavioral laboratory
- Sunday, April 23 (9:00-5:00)
- GCSC simulation (one production period), comprehensive processing of the laboratory experience
- Saturday, May 6 (9:00-5:00)
- Manager-as-Mediator Seminar
- Sunday, May 7 (9:00-5:00)
- Strategic management of organizational conflict (read Conflict Resolution text in advance); demonstration of single text negotiation; personal action planning
- Date to be announced
- Papers due
* These on-line benchmarking instruments may be used for an optional research project by students who wish to do an assessment of conflict in their employing organizations. Details will be provided in class. To view a PowerPoint show that overviews their role in an organizational intervention, click here. View text description of benchmarking here. Please do not reveal the direct links to the instruments, which are intended only for registered students. The general business public may access them via the Conflict Management Toolbox.
University of Hartford (June session)
See general syllabus for information common to all universities. Information particular to University of Hartford follows:
Term: Summer 2007
Course number: MGT 740
Class schedule
- Advance preparation — See this in greater detail.
- Before the first class meeting:
1. Read Managing Differences
2. Complete the two on-line organizational assessment instruments.
3. Read carefully to familiarize yourself with GCSC (handbook sections 1 and 2) and with laboratory learning (handbook section 4).
- Thursday, June 7 (5:00-8:00)
- Orientation to course, hand in MDLT answers, set up GCSC simulation.
- Saturday, June 9 (9:00-5:00)
- GCSC simulation (two production periods), initial processing of the behavioral laboratory
- Sunday, June 10 (9:00-5:00)
- GCSC simulation (one production period), comprehensive processing of the laboratory experience
- Saturday, June 16 (9:00-5:00)
- Manager-as-Mediator Seminar
- Sunday, June 17 (9:00-5:00)
- Strategic management of organizational conflict (read Conflict Resolution text in advance); demonstration of single text negotiation; personal action planning
- Date to be announced
- Papers due
* These on-line benchmarking instruments may be used for an optional research project by students who wish to do an assessment of conflict in their employing organizations. Details will be provided in class. To view a PowerPoint show that overviews their role in an organizational intervention, click here. View text description of benchmarking here. Please do not reveal the direct links to the instruments, which are intended only for registered students. The general business public may access them via the Conflict Management Toolbox.
University of Hartford (August session)
Note: The August 2007 session will be taught by Annette Rogers. Please contact the University for further information.
See general syllabus for information common to all universities. Information particular to University of Hartford follows:
Term: Summer 2006
Course number: MGT 740
Class schedule
- Advance preparation — See this is greater detail.
- Before the first class meeting:
1. Read Managing Differences
2. Complete the two on-line organizational assessment instruments.
3. Read carefully to familiarize yourself with GCSC (handbook sections 1 and 2) and with laboratory learning (handbook section 4).
- Thursday, August 3 (5:00-8:00)
- Orientation to course, hand in MDLT answers, set up GCSC simulation.
- Saturday, August 5 (9:00-5:00)
- GCSC simulation (two production periods), initial processing of the behavioral laboratory
- Sunday, August 6 (9:00-5:00)
- GCSC simulation (one production period), comprehensive processing of the laboratory experience
- Saturday, August 12 (9:00-5:00)
- Manager-as-Mediator Seminar
- Sunday, August 13 (9:00-5:00)
- Strategic management of organizational conflict (read Conflict Resolution text in advance); demonstration of single text negotiation; personal action planning
- Date to be announced
- Papers due
* These on-line benchmarking instruments may be used for an optional research project by students who wish to do an assessment of conflict in their employing organizations. Details will be provided in class. To view a PowerPoint show that overviews their role in an organizational intervention, click here. View text description of benchmarking here. Please do not reveal the direct links to the instruments, which are intended only for registered students. The general business public may access them via the Conflict Management Toolbox.
Syracuse University
See general syllabus for information common to all universities. Information particular to Syracuse University follows:
Term: 2001 Summer Institute on Creative Conflict Resolution ~ Note: The course will not be offered in 2003.
Course number: PAF 400-M700; SOS 600-M700; BUA 600
Class schedule
Advance preparation: Read Managing Differences text and the chapter reprint, and complete the Managing Differences Learning Test prior to the first class meeting.
Sunday, June 10 (4:00-9:00): Orientation to course, hand in Managing Differences Learning Test answer sheet, set up GCSC simulation.
Monday, June 11 (9:00-5:00): GCSC simulation (two production periods), initial processing of the behavioral laboratory.
Tuesday, June 12 (9:00-5:00): GCSC simulation (one production period), comprehensive processing of the laboratory experience.
Wednesday, June 13 (9:00-5:00): Manager-as-Mediator Seminar
Thursday, June 14 (9:00-5:00): Strategic management of organizational conflict (read Conflict Resolution text in advance); demonstration of single text negotiation; personal action planning.
Date to be announced: Papers due
Friday, June 15 (9:00-5:00): Other intervention approaches with Dr. Katz.
Date to be announced: Papers due
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