• Products associated with the instructor-led programs offered by MTI, and
• Free-standing educational resources related to conflict and its management that do not require instructor-led delivery.

• Conflict Resolution: Mediation Tools for Everyday Worklife, by Dan Dana, published by McGraw-Hill 2001. Review copy - Purchase
  
  
• Managing Differences: How to Build Better Relationships at Work and Home published worldwide in five languages including Spanish and French - Purchase
  
  
• Managing Differences — downloadable audiobook edition (MP3). Listen to the Introduction and Chapter 1 free.

• Managing Workplace Conflict: CD-based self-paced learning with web-based testing and reporting. May be adopted as a "textbook" for traditional classes, or integrated into a distance-learning format.

• The General Case Study Company: A classroom simulation for the experiential study of organizational conflict and its management.   For college teachers.   Review copy.

• Manager-as-Mediator Seminar and Self-as-Mediator Seminar participant workbooks and learner support materials*
  
  
• Manager-as-Mediator Seminar and Self-as-Mediator Seminar   Leader Guides, videos, PowerPoint presentations, and other instructional aids**

• Measuring the Financial Cost of Organizational Conflict   Available in seven languages.
  
  
• Annotated bibliographies on a range of topics related to conflict management
  
  
• Complete list of free articles available immediately by email autoresponder from Mediation Training Institute International

*   These items are available only in conjunction with instructor-led presentations. Browse our network of Certified Trainers to find one in your area, your industry, and your budget.

**   These items are provided to Certified Trainers of Workplace Mediation who attend Certification Conferences.