This is the preface of the first edition of Managing Differences: How to Build Better Relationships at Work and Home by Daniel Dana, Ph.D., which is used as a sourcebook for workplace mediation training seminars.

But I fear we have lost sight of whom we are serving.

Differences in attitudes, values, priorities, lifestyles, perceptions and interests occur in every meaningful relationship – in our workplaces, families and communities. These differences often give rise to conflicts that hurt our loved ones, our organizations, and ourselves. But rarely are these conflicts brought to a mediator for resolution. We do the best we can on our own.

Where can the non-specialist turn for practical help in managing day-to-day differences with others?

This book offers a simple tool to all of us who work or live with other people. Self Mediation is not intended for mediators, consultants or researchers, although it may provide insights to their work. This tool is designed for people who do not aspire to becoming mediators, and who may not choose to bring their disputes to mediators for solution. It is for people who want more satisfaction and value from their workplace and personal relationships. It is for people who desire an alternative to coercion ("power-plays") and distancing ("walk-aways") as strategies for coping with interpersonal- differences. It is for people who recognize the importance of working at relationships, and who want to prevent differences from leading to destructive conflict. Perhaps it is for you.