Must reading for all who have a personal or professional interest in better communication . . .
Managing Differences:
How to Build Better Relationships at Work and Home
by Daniel Dana
Fourth edition, 2005, 274 pages, ISBN 0-9621534-5-1
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Managing Differences is a sourcebook for . . .
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Table of Contents
Preface (read it on line)
Part 1: THE CHALLENGE
Chapter 1: Interpersonal Tragedies: Why We Need a Simple, Practical Peacemaking Tool for Everyday Life
Chapter 2: Does Self-Help Help?: How This Book Might Save Your Job, Your Marriage, Your . . .
Chapter 3: Assessing the Cost of Conflict in Your Organization
Chapter 4: Why Do We Self-Destruct?
Chapter 5: The Three Levels of Conflict
Part 2: SELF MEDIATION: A 4-Step Method
Chapter 6: A Skeleton View
Chapter 7: The Cardinal Rules
Chapter 8: STEP 1: Find a Time to Talk
Chapter 9: STEP 2: Plan the Context
Chapter 10: STEP 3: Talk It Out
Chapter 11: Skills for Dialogue
Chapter 12: STEP 4: Make a Deal
Part 3: LIMITATIONS
Chapter 13: Resolution Is Nonrational
Chapter 14: What It Can Do, What It Can't
Chapter 15: When It Works, When It Won't
Part 4: THIRD-PARTY MEDIATION
Chapter 16: Helping Others Manage Their Differences
Part 5: WHY IT WORKS
Chapter 17: Introduction to the Behavioral Science of Difference-Management
Chapter 18: Dynamics of Interpersonal Conflict
Chapter 19: Forces Toward Harmony
Chapter 20: Summary: How Self Mediation Turns Conflict into Cooperation
Part 5: COMMON COURTESY
Chapter 21: Better Living through Mediation in Everyday Life
Appendix:
1: Notes for the Other
2: How to Use This Book for Quick Reference
3: Tales of Success
#1: Balancing Work and Family
#2: That's Not Your Job!
#3: A Marriage Saved?
#4: Aftermath of Downsizing
#5: Interdepartmental Conflict
#6: But They Said You Said . . . !
4: Managing cultural differences (get it here)
Glossary
Index
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Description
Nothing in life is more important than getting along with people. Our success at work and our happiness at home depend on our ability to communicate with others, especially when differences get in the way.
Managing Differences shows you step-by-step how to harness the magical power of mediation to turn conflict into cooperation in everyday life. You will learn to use the simple yet powerful communication tool, Self Mediation ("Doing mediation without a third party"). It also outlines Managerial Mediation ("Doing mediation without being a mediator"), and introduces Real-time Mediation ("Doing mediation without doing mediation").
Because it is so easy to read and its message is so practical, the first edition of Managing Differences (published in five languages) has served as a sourcebook for a wide variety of training and educational programs, from community workshops to corporate HRD to university MBA courses. The expanded second edition contains real-life cases written by readers of the first edition describing how they used Self Mediation to resolve conflicts at work and at home. It is ideal for staff development, and invaluable for personal growth.
Daniel Dana –– "The Conflict Doctor" –– is the Thomas Edison of interpersonal communication, inventing practical tools that help people get more out of their relationships at work and home. This book is essential reading for all who have a personal or professional interest in better communication. It will brighten your day!
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On-line reviews at Bookhome Publishing and Amazon.com
Reviewer Comments
"A practical guide for dealing with conflict. Dr. Dana moves from scholarly content to common sense with uncommon ease."
Richard F. Celeste, Governor of Ohio
"Dr. Dana is an expert - as this thoughtful book demonstrates so clearly."
George McGovern, Former United States Senator
" . . . brings it all together - theoretically and practically. A fine guide for making our #1 problem a #1 opportunity."
Robert Golembiewski, Ph.D., University of Georgia
"Groundbreaking! This book could become a classic."
Robert Schachat, Ph.D. President, Industrial Division, Westchester County (New York) Psychological Assoc.
"Anyone engaged in day-to-day personal and professional relationships should keep Managing Differences within easy reach."
Wallace Warfield, Distinguished Visiting Fellow, Administrative Conference of the United States
"Every manager of people should read this."
Robert E. Thompson, Vice President, Travelers Insurance Companies
"Amazingly clear, concise and logical. There is wisdom in this book and a practical life philosophy between the lines."
Susan M. Stine, Ph.D., M.D., Professor of Psychiatry, Yale University School of Medicine
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Bookstores
Bulk purchases by bookstores:
| Copies |
Discount |
| 1 |
None |
| 2 - 11 |
10% |
| 12 - 23 |
25% |
| 24 - 35 |
40% |
| 36 + |
50% |
Returns that bring the order quantity to a lower discount level will void the original invoice, and the bookstore will be re-invoiced at the revised discount level.
College teachers: Adopt this book
Managing Differences is a remarkably versatile supplementary textbook for courses in organizational behavior, human resources, business and public management, industrial psychology, group dynamics, communication, negotiation, and of course conflict management.
To support college faculty in these disciplines, we are developing these resources:
- An Instructor's Guide containing a smorgasbord of classroom exercises and instructional designs.
- A continuously growing on-line Instructor's Guide where teachers may post innovative learning activities based on the book, enabling us to evolve as a virtual learning community. Submitted learning designs, with author acknowledgement, will be included in successive printed editions of the Instructor's Guide.
- A reproducible student version of the Managing Differences LearningTest ™
- A reproducible copy of the instrument, "Measuring the Financial Cost of Organizational Conflict," which is especially eye-opening for adult students in graduate business and MBA courses.
- A diskette containing MS PowerPoint slides to supplement classroom learning activities. Hardcopy overheads may be made from this disk.
- A complimentary webpage on this website for each college teacher who adopts the book. Faculty may describe their research interests, publicize their consulting practices, or simply use it as a personal homepage. The page may include a direct e-mail link and a link to your own webpage on your university's or personal server. Once completed, your page will be submitted to over 250 internet search engines and directories using MTI's submission spider software. For details send e-mail.
- and more.
College teachers are invited to request a courtesy examination copy, including all the above resources that are currently available. Request your copy.
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Managing Differences Learning Test
The Managing Differences Learning Test™ (MDLT) is a unique twenty-item multiple-choice test that challenges readers of Managing Differences to fully understand its simple yet profound message. Expertly designed to produce comprehension and application of concepts, rather than to measure regurgitation of facts, the MDLT is used as a criterion for Trainer Certification in Managing Workplace Conflict, as an instructional aid in the author's portable MBA course, and for other educational purposes.
Educators, teachers, trainers, and staff development professionals who are interested in incorporating the MDLT into their instructional design are invited to inquire. Individual and group/team learning designs are available.
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