From the McGraw-Hill Briefcase Books series . . .
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Conflict Resolution is a sourcebook for . . .
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Preface (Read it here.)
Chapter 1: What's a Conflict?
- Kinds of Workplace Conflict
- Interpersonal Conflict
- Team Conflict
- Conflict Prevention
- Analyzing Conflict
- What Is Mediation?
- Manager's Checklist for Chapter 1
Chapter 2: So What if There's Conflict?
- Costs: Money Down the Drain
- Calculating the Cost in Your Organization
- Legal Costs
- How Much Can Be Saved?
- Risks: Torpedo Submarines in Our Midst
- Detecting Submarines Before They Strike
- Manager's Checklist for Chapter 2
Chapter 3: How to Resolve Any Conflict
- The Three (and Only Three) Ways
- A Case: Modern Amalgamated Industries, Inc.
- Wrong Reflexes (Betrayed by Our Bodies)
- Distancing and Coercion (Walk-Aways and Power Plays)
- A Better Way
- Manager's Checklist for Chapter 3
Chapter 4: How to Resolve a Conflict Between Others
- A Case: Catastrophe Mutual Insurance Company
- Options
- Managerial Mediation
- Too Simple?
- Manager's Checklist for Chapter 4
Chapter 5: How to Resolve a Conflict Between Yourself and Another
- A Case: Hard Core Manufacturing, Inc.
- Self-Mediation
- Manager's Checklist for Chapter 5
Chapter 6: How to Resolve Team Conflict
- A Case: The General Case Study Company
- Team Mediation
- Where's the Conflict?
- More Complex Structures
- Manager's Checklist for Chapter 6
Chapter 7: How to Mediate All the Time to Prevent Conflicts
- A Paradigm Shift
- A Case: Patients-R-Us Hospital
- Thinking Tools
- Completing the Paradigm Shift
- Manager's Checklist for Chapter 7
Chapter 8: Strategic Management of Organizational Conflict
- A Case: Mediation Training Institute International, Inc.
- The Three Strategies
- Which Are You?
- The Three Dimensions
- Getting from Here to There
- Strategic Management of Conflict on a Smaller Scale
- Making a Difference
- Manager's Checklist for Chapter 8
Index
If you are a college/university teacher of organizational behavior, management, I/O psychology, conflict management, or related subjects, you may request an exam copy of this book.
Send email to karin@mediationworks.com giving details about your faculty position and the course for which you would consider adopting this book. Include your shipping address (not PO box).
Editors and Book Reviewers
Send email to karin@mediationworks.com giving details about your editorial role and the publication(s) for which you review books. Include your shipping address (not PO box).
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