I learned a different strategy to manage conflict, totally a new mind set.
- Nancy Gutierrez, US Customs-Supervisory Entry Specialist
- Trainer: Debra Dupree

What I liked most was the presentation and the subject matter -- the conflict mountain concept. This stuff really works!
- Rod Gagne, Program Reviewer, State of New Hampshire, Office of Program Support
- Trainer: Raymond Rusin

The time spent on role-play was most effective - the exchange among participants.
- Ceclia Ryborg, Sr. Career Planning Officer, United Nations High Commission for Refugees
- Trainer: Jon Ebersole

Simple basic steps. Most valuable was the presentation of a process that is easily understood.
- Steve Curtis, Planning Supervisor, Sony Disc Mfg.
- Trainer: Carene Davis-Stitt

Most valuable: The ability to apply the lessons learned to all aspects of my life -- work and home.
- Randall G. Fisher, Senior Team Lead, Fidelity Investments
- Trainer: Wayne Crouch

The best thing was that I got ideas on how to control turnover at the workplace!
- B.S. Bran, General Manager, Jiffy Lube
- Trainer: Jim Staebler

The instructor was highly engaging - style was very comfortable - obviously has fun!
- Ken Kuzy, Project Manager, Xerox Conwest, Inc.
- Trainer: Peggy Wolfe

Going through basic skills and principles coupled with practice was the most effective.
- Christina Minerac, Director of Personnel, World Council of Churches
- Trainer: Jon Ebersole

The fact that everyone participated and took each exercise seriously was important. Giving their own interpretations of how they would try and recognize and handle conflicts.
- John V. Flores, Sergeant, USARPAC, GCCS
- Trainer: Karen Leialoha

It is good to learn a logical and systematic way to resolve conflicts.
- Y. Kurosu, HR Senior Specialist, Human Resources, Motorola (Japan) Electronics, Ltd.
- Trainer: Kaoru Ichikawa

I most enjoyed the materials, the process, the trainer.
- Catherine Cheyssial, Dispute Resolution Specialist, US Customs
- Trainer: Debra Dupree

Very concise, very simple to follow. It was presented well by Mr. Rusin. He made it easy for us to understand and to take action with what he taught us.
- Mohamed Mustafa Marican, Executive Director, Jamiyah Singapore
- Trainer: Raymond Rusin

Most valuable were the steps to resolve conflict and the role playing.
- Lori Kolip, Manager, Fidelity
- Trainer: Wayne Crouch

This info is useful both professionally and personally.
- Daniel Rodgers, Production Supervisor, Sony Disc Mfg.
- Trainer: Carene Davis-Stitt

The detailed information and practical exercises were the best part of the program.
- Daniel S. Foster, Chief Sergeant, Property, US Customs
- Trainer: Debra Dupree

I appreciate the clarity of presentation by the trainer. The course content is also excellently packaged. Approach is methodical and makes a lot of sense to me.
- Alvin Lee Thiam Siew, Programme Coordinator, Thye Hua Kwan Moral Society
- Trainer: Raymond Rusin

I was able to take something form it that is practical and easily usable.
- Elaine Williams, Eligibility Supervisor, Department of Social Services
- Trainer: Jim Staebler

It can be used practically on my job.
- Mary Ellen Mufich, Project Manager, CAN
- Trainer: Peggy Wolfe

Giving phrases and tips that mediators can use was most helpful along with the explanation.
- Tamae Hishizawe, Manager, Employee Communications, Human Resources, Motorola (Japan) Electronics, Ltd.
- Trainer: Kaoru Ichikawa

It's a reasonable, workable "how to" solution.
- Pete Stone, Community Residence Coordinator, State of New Hampshire
- Trainer: Raymond Rusin