MTI specializes in the prevention and early resolution of workplace disputes — as soon as a conflict becomes noticeable, before it becomes a formal complaint or grievance, before attorneys are called, and even before professional mediators get involved.

Manage differences before differences become conflicts, and conflicts become disputes.

We put the tools of the professional mediator into the hands of managers, supervisors, team leaders . . . indeed, every employee . . . to use as a regular part of their jobs. These "self-help mediation tools" — Managerial Mediation, Self Mediation, and Preventive Mediation — are the core competencies for managing workplace conflict.

1. The financial cost of conflict is huge, and it is hidden, but it is measurable. Calculate the cost of a conflict in your organization by visiting our Conflict Management Toolbox.
   
   
2. Compute your return-on-investment in conflict prevention training.

Get quick answers to your main questions at the menu of all services, a decision-making tool for executives and human resource professionals.

• How to Mediate Employee Conflict — the course for managers to learn Managerial Mediation
• How to Resolve Conflict with Others — the course for every employee to learn Self Mediation
• Mediator Certification Course — intensive five-day on-site (for as few as four participants) or open-enrollment training to resolve the most complex workplace disputes.
• Webinars in Managing Workplace Conflict — a one-hour intensive overview of Managerial Mediation for an unlimited number of participants at your location.
• Leading through Mediation — the course for leaders, which includes individual assessment with the Conflict Dynamics Profile (in cooperation with the Leadership Development Institute of Eckerd College).

• Attend an open-enrollment Certification Conference in Managing Workplace Conflict in cooperation with the Mediation Training Institute International. Consider the train-the-trainer option. View calendar of cities and dates.
• In-house delivery, customized, at your facility, at your convenience
• Consider training without travel.

General Services Administration contract information Award number:   GS-10F-0328K   Amount:   $8,444,000 SINS:   874-1, 2, 4 and 8