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Prevention and Early Resolution of Workplace Conflict
"Unmanaged conflict is the largest reducible cost in organizations today,
and the least recognized."
— Dan Dana (quoted 1988, 2008)
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Preventing Workplace Disputes
Stop conflict before it starts

"In the life cycle of every conflict, there is a point
when it's large enough to be recognized,
but small enough to be resolved."

MTI specializes in the prevention and early resolution of workplace disputes — as soon as a conflict becomes noticeable, before it becomes a formal complaint or grievance, before attorneys are called, and even before professional mediators get involved.

Managing Differences book

Manage differences before differences become conflicts, and conflicts become disputes.

  How?  

We put the tools of the professional mediator into the hands of managers, supervisors, team leaders . . . indeed, every employee . . . to use as a regular part of their jobs. These "self-help mediation tools" — Managerial Mediation, Self Mediation, and Preventive Mediation — are the core competencies for managing workplace conflict.

  Why?  
  1. The financial cost of conflict is huge, and it is hidden, but it is measurable. Calculate the cost of a conflict in your organization by visiting our Conflict Management Toolbox.

  2. Compute your return-on-investment in conflict prevention training.
SHRM seal of approval
  What?  

Get quick answers to your main questions at the menu of all services, a decision-making tool for executives and human resource professionals.

Your training program options:
  When?  
Training without traveling
On the Federal Supply Schedule for United States Federal Government training:
General Services Administration contract information
Award number:   GS-10F-0328K   Amount:   $8,444,000
SINS:   874-1, 2, 4 and 8
General Services Administration