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Prevention and Early Resolution of Workplace Conflict
“Unmanaged conflict is the largest reducible cost in organizations today,
and the least recognized.“
— Dan Dana (quoted 1988 ... 2014)

Established in 1985, MTI is the foremost provider of training, certification,
licensing, and consulting in workplace conflict management and mediation.

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Joan Jappa

Certified Mediator of Workplace Conflict

Based in College Park, MD
Certified by Mediation Training Institute International

Contact Information:
Email: joan.jappa@cfsan.fda.gov
Phone: 301-436-2427

Mediation Training Institute International
Foremost provider of training and certification in workplace mediation
Open-enrollment programs worldwide