Since 1979, the original seminar on the core competency of Managerial Mediation:
How to Mediate Employee Conflict
Helping good employees do good work together
The Manager-as-Mediator Seminar
This seminar is contained within MTI's Mediator Certification Course and is offered for open-enrollment in English, Spanish, French, German, and Portuguese. See calendar of cities and dates.
"In the life cycle of every conflict, there is a point
when it's large enough to be recognized,
but small enough to be resolved."
Every up-to-date organizational leader knows that the controlling, coercive management style of yesteryear no longer works. Demographic and economic changes now require that managers not only negotiate with their staff, but help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees.
Current trends toward downsizing, flatter hierarchies, teams, quality, and multiple responsibilities are intensifying the interdependency between employees. Most organizations inadequately equip their staff to effectively negotiate work relationships in these challenging times.
A core element in the MTI Training System, the Manager-as-Mediator Seminar puts the tools of the professional mediator into the hands of your managers to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.
Thousands of people have learned this practical tool for the prevention and early resolution of workplace conflict — read some comments by past participants.
- Determine WHEN problems can best be solved by Managerial Mediation
- Prepare the best CONTEXT for a mediation meeting
- Perform the three PRIMARY TASKS of the manager-as-mediator
- Negotiate agreements to PREVENT RECURRENCE
- The manager-as-mediator — a better way to handle communication problems and personality clashes
- Consequences of conflict — measuring the dollar cost of conflict in your organization
- Types of conflict — boss-employee, employee-boss, and employee-employee
- When managerial mediation works — and when it won't
- Preliminary meetings with employees — the surprising purpose of "getting the facts"
- Managing the context — mostly common sense, but vitally important and often overlooked
- The three tasks of the manager-as-mediator — made simple and practical
- Contracting for agreement — making deals that stick
- Video demonstration — how to mediate as a manager or team leader
- Practice by learners — constructive, guided feedback to build practical skills
The topics above are addressed within modules that allow flexibility in scheduling and meeting client learning needs. Each module contains approximately four hours of instruction. Click each Module to view detailed seminar content.
- Module 1: Necessary Knowledge
- Preparing to take effective action
- Module 2: Successful Conflict Conversations*
- Self-mediation, a core workplace competency
- Module 3: Third-party Resolutions
- Managerial Mediation, a core leadership competency
* Module 2 is optional in the Manager-as-Mediator Seminar. Successful Conflict Conversations is the primary content of the Self-as-Mediator Seminar, the course for all staff, including managers.
The Manager-as-Mediator Seminar isn't just for managers. It is designed for supervisors, team leaders, members of self-managing teams, and human resource staff — in short, for any employee who is responsible for the cooperative work of others. It is also excellent preparation for future leaders. No particular educational background is required.
"The Manager-as-Mediator Seminar" is the trade title of this highly flexible, customizable training module. Typically, more descriptive titles are given to in-house and sponsored presentations of the seminars. Some examples are:
- Managing Workplace Conflict
- Managing Conflict on Teams
- Helping Employees Work Together
- Conflict Management Skills for Members of Self-managing Teams
- A Managerial Tool for Preventing Workplace Violence
- Leadership Tools for Smart Leaders
- Managing the Human Consequences of Downsizing
- . . . and many others
Every seminar participant receives:
Continuing education approvals
See current continuing education approvals for MTI's courses.
Disclaimer required by HRCI: "The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."
Certified Trainers of the Manager-as-Mediator Seminar are located worldwide who have successfully completed a Certification Course in Managing Workplace of the Mediation Training Institute International.