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In cooperation with the Leadership Development Institute of Eckerd College:
Leading Through Mediation
One-day public seminar
or
Customized in-house training
MTI recommends this one-day open-enrollment opportunity (also available for in-house presentation) for executives and other leaders. The professional staff of the Leadership Development Institute have integrated selected content of the Manager-as-Mediator Seminar and the Self-as-Mediator Seminar with the Conflict Dynamics Profile to produce an excellent learning experience for organizational leaders at every level.
Participants complete the Dana Measure of Financial Cost of Organizational Conflict via a password-protected log-in, which provides an opportunity to assess the current hidden costs of unmanaged conflict in their organizations, and to compare their own findings with those of other participants. Public access is available via the Conflict Management Toolbox.
Calculate your return-on-investment in this training.
More information — For complete program details, a calendar of public offerings, and registration information, or to discuss customized in-house programs, click here.
MTI also recommends Becoming a Conflict Competent Leader (Jossey-Bass, 2006) by Craig Runde and and Tim Flanagan, Directors of the Leadership Development Institute of Eckerd College, which is affiliated with the Center for Creative Leadership (ranked in the top five worldwide for executive education by Financial Times). Click the book cover image for more information.
Overview
Leading Through Mediation is a unique one-day training program
designed to teach participants practical, realistic techniques
for managing workplace conflict. Underlying the poor
performance of others, managers often discover examples of
inadequate communication fueled by strained interpersonal
relationships. The leadership strategies outlined in this seminar
enable managers to mediate differences confidently and efficiently
in order to increase organizational productivity.
Learning Objectives
- Explore the barriers and bridges to successful conflict
resolution
- Receive feedback on the Conflict Dynamics
Profile (Individual Version) on how you behave during
conflicts
- Practice new strategies (besides “power-plays” and
“walk-aways”) for coping with your own interpersonal
conflicts
- Learn a step-by-step process for mediating differences among
your direct reports
- Build a system within your organization for more effective
conflict resolution
- Develop an action plan to address current conflict management
issues
Agenda
- Morning
- Program Overview
- The Foundations of Positive Relationships
- Conflict Dynamics Profile (Individual) Feedback
- Lunch
- Afternoon
- Improving Self Mediation Skills
- Mediating Conflicts Among Coworkers
- Program Wrap-up
Special Features
All participants take the Dana Measure of Financial Cost of
Conflict online. (Public access version.) This assessment tool examines several
financial factors related to conflicts in addition to the impact on
quality of work life and job safety.
This seminar is conducted in cooperation with the Mediation Training Institute International, an organization dedicated to the prevention,
resolution, and strategic management of workplace conflict in
organizations worldwide.
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