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Prevention and Early Resolution of Workplace Conflict
“Unmanaged conflict is the largest reducible cost in organizations today,
and the least recognized.“ — Dan Dana (quoted 1988 ... 2010)

Established in 1985, MTI is the foremost provider of training, certification,
and consulting in workplace conflict management and mediation.

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Main directory	Mediation Services-Consultants	HRD Training, OD	Books & videos Published products
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Books, videos, and other published products

Conflict Resolution Academy CRA videos available in the Academy Store
Personnel Policy Service, Inc. HR policy manuals, newsletters, software, and a free weekly HR tip service
Quality Media Resources, Inc. Video, multimedia training on conflict management, diversity and harassment
The Management Advantage, Inc. HR Books, EEO/AA Consulting
Jossey-Bass, Inc. Publications on the newest and most effective ways to approach conflict
Conflict Resolution: Mediation Tools for Everyday Worklife Textbook for college courses in conflict, mediation, organizational behavior, and related subjects. Faculty review copy available.
General Case Study Company A classroom simulation for the experiential study of organizational conflict and its management
Solomon Publications Instruction manuals for arbitrators and mediator
Managing Differences Ideal resource for staff development in a core workplace competency
ManyTracks A small press
HRD Press Books and training resources

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