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Go to MTI home Prevention and Early Resolution of Workplace Conflict
“Unmanaged conflict is the largest reducible cost in organizations today,
and the least recognized.“
— Dan Dana (quoted 1988 ... 2010)

Established in 1985, MTI is the foremost provider of training, certification,
and consulting in workplace conflict management and mediation.
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Certified by Mediation Training Institute International

Cynthia Waisner

Certified Trainer of Managing Workplace Conflict
Qualified to conduct training of the
core competencies for managing workplace conflict,
a part of the MTI Training System

Based in Wichita, KS
Certified by Mediation Training Institute International

Cynthia Waisner specializes in organization development, leadership coaching, management training, strategic planning facilitation, and conflict resolution for both not-for-profit and for-profit enterprises. Clients include: Aero Products International, Inc.; The Hayes Company, Inc.; The Association of Theological Schools; The Wichita Eagle; Visiting Nurses Services of Connecticut; The Episcopal Diocese of Pittsburgh; and the Michigan Guaranty Agency.

In addition to being an accomplished consultant, mediator, facilitator and leadership coach, Cynthia has also developed and taught graduate and undergraduate courses in marketing and management as an adjunct member of the faculties at several colleges, including: Chatham College; Notre Dame College of Ohio; Carlow College; and Ursuline College. Sample courses: Marketing Strategies; Creative Management; Organizational Behavior; and Marketing for Not-for-Profit Organizations.

With more than fifteen years of diverse professional experience in environments ranging from Fortune 500 manufacturers (e.g., Ford Motor Co.) to regional social service organizations (e.g., United Methodist Homes of New Jersey), Cynthia has developed the insight, credibility, gravitas, and flexibility to facilitate transformational change at the enterprise, team and individual levels. Since client satisfaction is Cynthia’s paramount concern, all of her consulting work is guaranteed. But none of her clients has ever sought a refund. In fact, her clients consistently rate Cynthia’s work – and the results that work engenders – as outstanding as evidenced by the following typical client comments:

“As always, Cynthia, a great pleasure to work with such a consummate professional.” - Team leader of a professional association functional team, following 2-day team launch.

“I wanted you to know how much I gained from the two-day retreat this week. I feel energized and came back with a lot of tangible ideas I can share with supervisory staff and put into effect. You always go into these things a little fearful, but this one felt so good!” - Nurse manager, home health care agency.

“I would not have believed that this group of individuals could have gotten this far in this amount of time…We couldn’t have done it without you!” - CEO of private-equity owned global manufacturer of consumer products.

Cynthia holds a B.S. and an M.B.A. from Case Western Reserve University, Cleveland, Ohio, and is currently working toward her Ph.D. in Leadership and Change through Antioch University, Yellow Springs, Ohio. In addition to her Mediation Training Institute certification, Cynthia holds professional certifications from: Zenger-Miller/Achieve Global; DDI; Put-it-in-Writing; and Principles of Banking. She is also certified as a Senior Professional in Human Resources (SPHR).


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