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A Cafeteria Plan for
Strategic Conflict Management
MediationWorks Training System
It's more than just training . . . it's how organizations cut the hidden costs of preventable conflict


The MediationWorks Training SystemTM
is a cafeteria of customizable options
offering organizations a flexible approach
to managing costly conflict strategically.

System overview

– The Core Competencies:
    ~ The Course for Managers
    ~ The Course for Employees

– Conflict Toolbox:
    ~ Measure Cost
    ~ Survey Strategy



– Certification Conferences:
    ~ Trainers
    ~ Managers
    ~ Professionals

– Certification Courses:
    ~ Professional mediation











Hal Tipper

Certified Trainer of Workplace Mediation
Certified Mediator of Workplace Conflict

Qualified to conduct training of the
core competencies for managing workplace conflict,
a part of the MediationWorks Training System

Subject Matter Expert

Based in Calgary, AB
Certified by Mediation Training Institute International

Hal is a graduate of Custom Learning Systems Speakers College and holds a certificate of learning leadership in advanced presentation skills which enhances his MTI facilitation and training presentations.

In the last 2 years, he has migrated into the conflict resolution and knowledge management fields. His understanding of the relationship and social capital element of KM and how relationship dynamics, particularly conflict management in an organization, impact productivity and employee retention give him a keen insight on the integration and effectiveness of the MTI core training competencies.



Mediation Training Institute International
Foremost provider of training and certification in workplace mediation
Open-enrollment programs worldwide


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