Certification Courses in
Workplace Conflict Management and Mediation

Below is a master list of all seven instructor-led Certification Courses in Workplace Conflict Management and Mediation offered for public registration and for in-house client-site delivery. Request a proposal and price quote for customized in-house training.

Every five-day open-enrollment event offers all seven courses (A through G) in "Russian nesting doll" fashion — view one-page illustration (PDF). That is, shorter courses are nested within the five-day Workplace Mediator Certification course (D). Maximum group size for days 3-5 is twelve.

Attendees may register for the course that best suits their professional goals. Course options are one, two, three, and five days in length.

Each registrant in every course receives free unlimited use of MTI's online assessment instruments, which measure the costs and forms of organizational conflict — a valuable resource for strategic conflict management and other organization development initiatives.

Click course title or scroll down for more details and links to complete information.

Open-enrollment public courses:

* Courses A, B, and D are primary courses. Others are variants, offering trainer certification and other options.

In-house client-site delivery:
Refer to table above for course titles and length. Minimum group size: Three. Also available for private groups. Cost includes participant materials. Trainer travel and shipping extra. Print this one-page price list (PDF). Request a detailed proposal and price quote.

Course A:   Managerial Mediation

For managers, supervisors, team leaders ... anyone who is responsible for the cooperative work of others. Learn this core leadership competency for managing workplace conflict. HR professionals and ombuds who troubleshoot "people problems" for managers also benefit.

Reference pages: Course description — Registration options and fees (Track 5)

Course B:   Certification in Managing Workplace Conflict for Managers and Professionals

For managers and for individuals in professional roles that require skills in conflict management and resolution such as human resources, employee relations, ombuds, and other staff support functions. Also for mediators, consultants, ADR attorneys, and other external service providers. Includes resources for coaching and advising others in managing workplace conflict, including a coaching CD containing all eleven video segments shown in this course, plus PowerPoint presentations for internal decision-makers, professional meetings, and other informational and promotional opportunities.

Reference pages: Course descriptions for managers and for professionals — Registration options and fees (Tracks 2 and 3)

Course C:   Trainer Certification in Managing Workplace Conflict

For internal and external HRD professionals and others whose responsibilities include training and development of client populations. Includes all resources for delivery of the training described in Course B.

Reference pages: Course description — Registration options and fees (Track 1)

Course D:   Workplace Mediator Certification

For anyone wishing to gain professional competencies for mediating workplace conflicts within their organizations or as an external consulting mediator. Especially valuable for mediators in underpaid service settings (community, courts, school, etc.) who wish to broaden their practice to the more lucrative workplace sector.

Reference pages: Course description — Registration options and fees

Course E:   Mediator Certification with Trainer Certification in Managing Workplace Conflict

Combines Courses C and D.

Course F:   Trainer Certification in Workplace Mediation for Internal Professionals

For internal HRD professionals who wish to deliver MTI's Workplace Mediator Certification Course within their employing organization. Prerequisite: Experience in classroom training, facilitation, and related HRD skills.

Reference pages: Course description — Registration options and fees

Course G:   Mediator Certification for previous MTI attendees

For individuals who have previously completed all three modules of MTI's Certification Course in Managing Workplace Conflict (any registration option). Certified Trainers receive $995 credit and Certified Managers/Professionals receive $695 credit toward the tuition cited for Course D. Important: Days 3-5 do NOT contain any review or refresher of the content of the Certification Course (days 1-2), so registrants in Course G are expected to be fully familiar with that information. To help prepare, registrants will receive a complimentary copy of the CD-based course for self-study, and are expected to complete it prior to attending. Alternatively, Course G registrants may attend the first two days as a refresher at no additional cost.

Reference pages: Course description — Registration options and fees — Tuition credit terms — CD-based course