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Prevention and Early Resolution of Workplace Conflict
“Unmanaged conflict is the largest reducible cost in organizations today,
and the least recognized.“
— Dan Dana (quoted 1988 ... 2014)

Established in 1985, MTI is the foremost provider of training, certification,
licensing, and consulting in workplace conflict management and mediation.
1-727-864-7528

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Certification Courses in
Workplace Conflict Management and Mediation

Course tuition chart     ||     Inhouse price list

Below is a master list of all instructor-led Certification Courses in Workplace Conflict Management and Mediation offered for public registration and for in-house client-site delivery. Request a proposal and price quote for customized in-house training.

See current continuing education approvals for MTI's courses. Disclaimer required by HRCI: "The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."

Attendees may register for the course that best suits their professional goals. Course options are two and five days in length.

Each registrant in every course receives free unlimited use of MTI's online assessment instruments, which measure the costs and forms of organizational conflict — a valuable resource for strategic conflict management and other organization development initiatives.

Non-workplace focus? The skills and methods gained in MTI's courses may be applied far beyond the workplace: communities, social groups, occupational associations, even families ... anywhere people are engaged in ongoing interdependent relationships whose quality is impacted by conflict. Although illuminating for attorneys and judges, our courses contain no legal content for settlement of disputes that are being litigated.


Main Course List
Cities and dates   ||   Register here

Course

Title

Days Tuition
A Two Day Course (16 hours) - Managing Workplace Conflict

The two day course prepares trainers, coaches, consultants, and mediators in the training/coaching of others in conflict strategies designed for managers, supervisors and employees. Participants have an option of four "TRACKS" which take place in the same room at the same time, with the same instructor, but differ in cost, certificates and materials received.
Track 1-Trainers who want to become certified to conduct two one-day programs that prepare others to resolve low-level conflict in the workplace and everyday living. M-T $995
Track 2 - Managers, Supervisors, Team Leaders, and other individuals responsible for the cooperative productive work of others. M-T $695
Track 3- Professionals who wish to enhance their ability to assist others when conflict arises. M-T $695
Track 4- Certified Trainers who wish to REFRESH their skills in the course. M-T $295
  B


Five Day Course (40 hours) - Workplace Mediator Certification

The Five Day course prepares you to work as a professional mediator and offers training for corporate and government agency professionals who are responsible for effective resolution of workplace disputes and prevention of litigation. External consultants, attorneys, and other professionals are welcome. Participants have two options for the course.

Core Five Day professional mediation training program. M-F $1995
Five Day professional training program plus certification to become authorized trainers

of two one-day programs that prepare others to resolve low-level conflict in the workplace and everyday living.
M-F $2295


In-house Client-site Delivery

Refer to the Main Course List above for course titles and links to detailed descriptions. Also available for private groups. Cost includes participant materials. Trainer travel and shipping extra. Print this one-page price list (PDF). Request a detailed proposal and price quote.

Course Cost
A
One day*
$2000 for first three participants
$200/each for participants 4 through 12
$100/each for participants 13 through 24
$50/each for participants 25 and more
Recommended maximum class size: 24
Minimum class size: 3
B
Two days
$3000 for first three participants
$400/each for participants 4 through 12
$200/each for participants 13 through 24
$100/each for participants 25 and more
Recommended maximum class size: 24
Minimum class size: 3
Trainer certification (Course C): $500 additional/person
D
Five days
$6000 for first three participants
$1000/each for participants 4 through 12
$500/each for participants 13 and more
Recommended maximum class size: 12
Minimum class size: 3
Trainer certification (Course E): $500 additional/person
Trainer certification (Course F): $500 additional/person

* The one-day course may be either Managerial Mediation (for leaders and HR) or Self Mediation (for all employees)