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Certifications in Managing Workplace Conflict
Professionals  |  Managers  |  Train-the-Trainer
"The overwhelmingly best choice for training in the core competencies
for managing workplace conflict!"

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Attend free, live, on-line telephonic conferences with Dr. Dana, developer of the Dana Measure of Financial Cost of Organizational Conflict and originator of Managerial Mediation.

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Track 2a

Certification in Managing Workplace Conflict
for Technical and Non-supervisory Personnel

How to Resolve Conflict with Others

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For quick answers to your main questions

Who should register for Track 2a

Technical, administrative, and other employees who do not directly supervise staff may prefer to attend only Day 1 of the Conference to learn Self Mediation, a core workplace competency. See the daily schedule for detailed content. This portion of the Conference is equivalent to the Self-as-Mediator Seminar: "How to Resolve Conflict with Others" — see one-page flyer (PDF).

Resources you receive

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  • Seminar sourcebook: Managing Differences (o la edición española)
  • Participant Workbook for each of the first two modules: Necessary Knowledge, and Successful Conflict Conversations.
  • Certificate of completion
Special notes for this registration option:
  1. Registration is on a space-available basis. We can usually confirm your attendance at least two weeks prior to the Conference date.
  2. Cost is $495 if you register prior to 30 days before Conference date; $545 if within 30 days.
  3. Multi-person and other discounts do not apply.
  4. Register only by phone by calling 913-338-1113 or toll-free 877-338-1113.