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The training was great. As a practicing mediator I must say that Managerial Mediation was a paradigm shift for me. I would encourage all mediators to attend this training. It is a new, fresh and different look at what we do.
~ Dethra U. Giles, Director, Employee Relations, Georgia State University

The videos were excellent in how they pulled the various pieces together into a coherent whole.
~ John Chandler, EEO Specialist, Cox Communication

Excerpt from correspondence from Evan Katz to a colleague: I am a certified trainer for [MTI]. I would say that they have THE BEST support for their programs that I have ever been associated with.
~ Evan Katz

I just have to say - one more time - how much I have enjoyed your book "Managing Differences". I am re-reading it - 3rd time! It is interesting to me how easy the whole concept is. Self mediation is magic. I am proud to be affiliated with MTI. And to think that I was so skeptical initially that I almost did not accompany Nancy to Kansas City! Thanks for all of your great work on behalf of all organizations and families that learn and use the MAM and SAM committedly.
~ Jane Bennett

Thanks again for a great class [Certification Conference]. You delivered exactly what you promoted. Which was important to me because I pre-sold it to my associates and they were very pleased.
~ Richard Treff

I have to tell you that the Manager-as-Mediator workshop I just delivered was very successful. One manager told me that if he had only been able to get this training earlier he could have kept a high-tech employee from quitting. Rather than mediating the conflict between the employee that left and another employee, he had met with them separately on an ongoing basis until one of them quit. Thank you, Wally, for bringing your message to Nintendo. We really needed it, and we're making progress thanks to your contributions here.
~ Gary Ford, Training Manager, Nintendo of America

I flew all the way from Costa Rica to attend the Trainer Certification Seminar in Kansas City last month. I’ve already received several referrals to present workplace mediation seminars. It was worth the ticket!
~ Gabriel Coronado, San José, Costa Rica

As a professional mediator, I was initially concerned that there may be some conflict between what I was doing and the MTI seminars. I was delighted to find out that the principles are identical.
~ William D Hughes, Atlanta, Georgia

I appreciate the internet marketing support for external Certified Trainers. I’ve received several direct client referrals from my webpage on the MTI site.
~ Greg Lewis, Dragonfyre Seminars, Kansas City

. . . an impressive training program with training tools. "Dr. Dan" makes the training a memorable experience . . . I highly recommend the course.
~ Brenda Flagler (Internal Certified Trainer)
Human Resources Manager, American Academy of Family Physicians

The Manager-as-Mediator methodology makes managing workplace conflict within the reach of every supervisor or manager. Many approaches to conflict resolution require highly sophisticated interpersonal skills and an understanding of psychological principles to employ them successfully. Managerial Mediation is uncomplicated, yet is extremely effective.
~ Joe Lipsey, President, Leadership Solutions, LLC, Nebraska

An exceptional learning opportunity presented in a very down-to-earth and easily understood method. I recommend it highly.
~ ElGene Ver Dught, J.D., Mediation Services of Missouri, Kansas City

A well grounded and practical approach that has expanded my mediation and training repertoire.
~ Jon Magoon, Meeting Needs, California

I have trained many groups in conflict management techniques, and have often been asked whether there isn't a simpler way to work through issues with colleagues. My answer used to be "no". Both seminars have taught me the answer is "yes!"
~ Daphne Schneider, Seattle, Washington

Dear Michael,

I have found Dr. Dana to be one of the most "approachable" persons I've ever encountered. His interest in your success as a CT is genuine, and although I have not had the chance to use the program here in Albuquerque as I would have imagined when I took the training, that fact has nothing to do with Dr. D's support, but instead reflects the major organizational changes occurring in this small non-profit org at this time.

Ideas: I plan to create a major focus on changing the cultural expectation in the workplace that persons in conflict have to engage an "outside, neutral person" to help resolve their differences. Using Dr. D's seminars (which I call early-intervention seminars), I plan to address the cost of conflict and encourage managers to challenge themselves to minimize that cost during 1998 and years to come...

Hope this helps, Michael. Wishing you the best in your endeavors this year. Let me know if I can answer further questions. And thanks for contacting me about the MTI training.

Sincerely, Sandra Starr, E.D.

Hi Leon - Dan Dana forwarded your email to me which comes through the web pages he maintains on behalf of all of us who are connected with him. I have been involved with Dan and MTI since last September. I went to Kansas City and took his train-the-trainer seminars in "Self Mediation" and "Manager-as-Mediator". I have since conducted one workshop of the latter, and will be doing the do-it-yourself one in a couple of weeks with two groups..and once if have the "firsts" under my belt, I anticipate being able to offer them more frequently.

I like Dan's approach to conflict resolution - his book "Managing Differences" is an excellent resource. If you become one of his trainers, you will find the support from his organization is excellent in terms of receiving your resource materials, being in contact with others in this community of trainers and consultants, useful tidbits of info. from Dan himself, etc.

My background is as a manager, organizational consultant, part-time university instructor and trainer - my interest in using Dan's material is to augment my toolkit as an OD consultant and trainer, helping people in organizations with workplace conflict. Having said that, I have been considering taking an ADR course for the past couple of years, so would be interested in your background and experience in this area.

Thanks for writing.

Marcia Dorfman
Marcia Dorfman Consulting Services
... helping people and organizations in changing times