Manufacturers, suppliers, carriers, consumers, and customers are links of an interdependent chain that brings goods to the end-user. The chain is maintained not only by contracts, but by trust.

Mismanaged conflict breaks the trust, and broken trust breaks the chain . . . a costly* consequence.

Supply chain managers who fail to effectively manage conflict fail the organization that is their own link, as well as those that serve as other links in the chain. Learn to manage conflict at your link in the chain . . . a small investment that brings large returns.

We recommend the Track 2 (Train-the-Manager) registration option for managers who have direct reporting staff, and the Track 3 (Train-the-Professional) option for attorneys, contract managers, negotiators, and others who serve as the liaison with supply chain partners.

* Click for complimentary access to the Dana Measure of Financial Cost of Organizational Conflict, an on-line calculator producing immediate results. Computer your financial return-on-investment (ROI) in conflict management training.

• Main page | Calendar of dates and cities
• Track 1: Train-the-Trainer
  For internal HRD, employee development personnel
  For external consultants who wish to join our Network
• Track 2: Train-the-Manager
  For managers and supervisors
• Track 3: Train-the-Professional
  For human resources and employee relations personnel
• Registration options and fees
• Register here

Can't attend? Or need to train many employees at low cost? Consider using web-based training. Or train your entire team in one hour in your conference room for one low fee by joining an upcoming webinar.