Participants of Certification Courses learn a strategic approach to managing costly* workplace conflict.

Unlike other conflict training programs that focus solely on personal styles and individual-level skills, MTI's courses provide a practical, clear, blueprint for the prevention and early resolution of organizational conflict.

Certified Trainers (Track 1 registrants) are enabled to apply the MTI Training System, a cafeteria plan for the strategic management of organizational conflict, including unlimited free access to the Dana Conflict Assessment Instruments for benchmarking the costs and forms of mismanaged conflict.

Certified Trainers are also provided complimentary access to "Conflict Doctor" Dan Dana's customizable keynote and workshop presentation titled "Weaving Mediation into the Fabric of Organizations," which is suited to presentations from 30 minutes to three hours — see materials received.

Return-on-Investment (ROI) — Use this formula to calculate the ROI in conflict management training.

Join Dr. Dana's monthly teleconference for people who are considering becoming a Certified Trainer of Managing Workplace Conflict — free and open the public. Register here to receive an announcement of the next opportunity.

Dr. Dana's contributions to recognizing the core competencies of Managerial Mediation and Self Mediation in a strategic approach to conflict management are heavily featured in Becoming a Conflict Competent Leader (Jossey-Bass, 2006) by Craig Runde and and Tim Flanagan, Directors of the Leadership Development Institute of Eckerd College, which is affiliated with the Center for Creative Leadership (ranked in the top five worldwide for executive education by Financial Times). Click the book cover image for more information.

* Click for complimentary access to the Dana Measure of Financial Cost of Organizational Conflict, an on-line calculator producing immediate results. Estimate your financial return on investment in conflict management training.

• Main page | Calendar of dates and cities | One-page printable flyer
• Track 1: Train-the-Trainer
  For internal HRD
  For external consultants who wish to join our Trainer Network
• Track 2: Train-the-Manager
  For managers and supervisors
• Track 3: Train-the-Professional
  For anyone who provides professional services
• Registration options and fees
• Register here