Members of the Society for Human Resource Management (SHRM) and other human resources professionals deal with the "human factor" every day, which often involves management of costly* conflicts.

We recommend that HR professionals register for the Train-the-Professional (Track 3) option. Those whose duties involve training and development may consider becoming a Certified Trainer of Managing Workplace Conflict by registering for the Train-the-Trainer (Track 1) option.

Either option includes the Coaching Video that demonstrates how to perform the core competencies for managing workplace conflict — an invaluable aid as you coach others to handle difficult interpersonal situations.

Recommend that your organization's managers and key technical personnel attend to gain the core competencies for managing workplace conflict. Take advantage of the team discount.

Or, eliminate the need for travel and extended time away from work to train your personnel in these core competencies by implementing computer-based learning or participating in an upcoming webinar.

Return-on-Investment (ROI) — Use this formula to calculate the ROI in conflict management training. Use these assessment instruments for customized purposes.

Approved for SHRM   Attendees who are PHR- or SPHR-qualified by the Human Resource Certification Institute (HRCI) for the Society for Human Resource Management (SHRM) may receive credit hours for recertification.

Join Dr. Dana's monthly teleconference for people who are considering becoming a Certified Trainer of Managing Workplace Conflict — free and open the public. Register here to receive an announcement of the next opportunity.

* Click for complimentary access to the Dana Measure of Financial Cost of Organizational Conflict, an on-line calculator producing immediate results. Estimate your financial return on investment in conflict management training.

• Main page | Calendar of dates and cities | One-page printable flyer
• Track 1: Train-the-Trainer
  For internal HRD
  For external consultants who wish to join our Trainer Network
• Track 2: Train-the-Manager
  For managers and supervisors
• Track 3: Train-the-Professional
  For any HR professional
• Registration options and fees
• Register here