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CLICK-THIS # 1: Deadline for Houston, Los Angeles:   June 7   . . . . .   CLICK-THIS # 2: Certifications: Albuquerque, Houston, Los Angeles, Portland, Las Vegas ... more   . . . . .   CLICK-THIS # 3: On-line certification, no travel
Go to home Certification Courses in Managing Workplace Conflict
Professionals  |  Managers  |  Train-the-Trainer

"The overwhelmingly best choice for training in the core competencies
for managing workplace conflict!"		 Click here to register
 
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On-line
Training and
Certification

 Go to course home page Equivalent to attending a Certification Course in Managing Workplace Conflict — Learn more
When it doesn't make sense to fly there
For managers and professionals, with Trainer Certification option. 		Training without traveling

The Managing Differences Seminars
The Two Core Competencies for Managing and Mediating Workplace Conflict
In-house training proposal

Participants in the Certification Course will experience the entire Managing Differences Seminar Series. Certified Trainers (Track 1 registrants) will receive the instructional aids and other resources to be prepared to customize and deliver both component seminars. Click each module below to view detailed topic outline.
How to Resolve Conflict with Others
The Self-as-Mediator SeminarTM

Designed for every employee, participants learn to perform "Self Mediation," a core workplace competency.
     Module 1:   Necessary Knowledge
     Module 2:   Successful Conflict Conversations

How to Mediate Employee Conflict
The Manager-as-Mediator SeminarTM

Designed for supervisors, managers, and team leaders, participants learn to perform "Managerial Mediation," a core leadership competency.
     Module 1:   Necessary Knowledge
     Module 2:   Successful Conflict Conversations (optional)
     Module 3:   Third Party Resolutions

Track 1 (Train-the-Trainer) registrants in MTI's public certification courses will be able to conduct this seminar for others in their organization, or for their clients.