How to Mediate Employee Conflict
The Manager-as-Mediator SeminarTM
Designed for supervisors, managers, and team leaders, participants learn to perform "Managerial Mediation," a core leadership competency.
Module 1: Necessary Knowledge
Module 2: Successful Conflict Conversations (optional)
Module 3: Third Party Resolutions
Track 1 (Train-the-Trainer) registrants in MTI's public certification courses will be able to conduct this seminar for others in their organization, or for their clients.