Track 1:   Train-the-Trainer

• Leader Guide containing flexible presentation formats
• PowerPoint presentations — view show
• Two seminar sourcebooks: Managing Differences (also as downloadable audiobook) and Conflict Resolution
• Instructional video — view intro
• Coaching video — view coaching video launch pad
• Participant Workbook for each of the three modules
• Free replacement of any of these instructional aids when they are updated
• Presentation: "Weaving Mediation into the Fabric of Organizations" — A Strategic Approach to Conflict Management, a flexible presentation available to Certified Trainers for deliveries between 30 minutes and three hours
• Certificate suitable for framing: "Certified Trainer of Managing Workplace Conflict"
  
  Plus
  
• A pre-paid order for 10 sets of participant resources ($950 value), so you are ready to provide training promptly upon return to your organization or to your client. Many new Certified Trainers use this opportunity to completely recover in one day their registration fee for attending the Certification Course.
• Uncovering the Hidden Costs of Conflict — An eye-opening interactive presentation (15 minute and 45 minute versions).
• Weaving Mediation into the Fabric of Organizations — A blueprint for the strategic management of organizational conflict (approximately 45 minutes).
• Unrestricted complimentary use of the on-line assessment instruments for their clients, a compelling value-added resource for marketing in-house training.
• A second certificate, titled "Certified Professional in Managing Workplace Conflict," may be requested at the time of conference registration for $25 ($35 if requested subsequently). The "Certified Professional" certificate may not be substituted for the "Certified Trainer" certificate; it is made available at the cost of handling for the convenience of Certified Trainers who wish to represent themselves as "professionals" rather than as "trainers."

Prospective Track 1 registrants: Receive Guided Tour in 60 seconds.

Track 2:   Managers
See the 10X ROI Money-back Guarantee for managers only.

• Seminar sourcebook: Managing Differences and as downloadable audiobook (o la edición española)
• Participant Workbook for each of the three modules
• Coaching video — view coaching video launch pad
• Certificate suitable for framing: "Certified Manager of Workplace Conflict"
  
  Plus
  
• A pre-paid order for an organizational assessment using the Dana Measure of Financial Cost of Organizational Conflict and the Dana Survey of Conflict Management Strategies ($500 value).
• Uncovering the Hidden Costs of Conflict — An eye-opening interactive presentation (15 minute and 45 minute versions).
• Weaving Mediation into the Fabric of Organizations — A blueprint for the strategic management of organizational conflict (approximately 45 minutes).

Track 3:   Professionals

• Seminar sourcebook: Managing Differences and as downloadable audiobook (o la edición española)
• Participant Workbook for each of the three modules
• Coaching video — view coaching video launch pad
• Certificate suitable for framing: "Certified Professional in Managing Workplace Conflict"
  
  Plus
  
• Uncovering the Hidden Costs of Conflict — An eye-opening interactive presentation (15 minute and 45 minute versions).
• Weaving Mediation into the Fabric of Organizations — A blueprint for the strategic management of organizational conflict (approximately 45 minutes).
• Unrestricted personal access to on-line assessment instruments.

Track 4:   Refresher

• Latest version of Leader Guide
• Latest versions PowerPoint presentations — view show
• Seminar sourcebook: Managing Differences
• Latest version of instructional video — view intro
• Coaching video — view coaching video launch pad
• Latest versions of Participant Workbook for each of the three modules
• Updated certificate: "Certified Trainer of Managing Workplace Conflict"
  
  Plus
  
• Uncovering the Hidden Costs of Conflict — An eye-opening interactive presentation (15 minute and 45 minute versions).
• Weaving Mediation into the Fabric of Organizations — A blueprint for the strategic management of organizational conflict (approximately 45 minutes).
• Unrestricted personal access to on-line assessment instruments.

Track 5:   Invitational

• Seminar sourcebook: Managing Differences
• Participant Workbook for each of the three modules

Resources you will receive (continued):

Uncovering the Hidden Costs of Conflict at Work — An eye-opening interactive presentation (15 minute and 45 minute versions)

Weaving Mediation into the Fabric of Organizations — A blueprint for the strategic management of organizational conflict (approximately 45 minutes)

These PowerPoint presentations support talks to association meetings, professional and trade conferences, business groups, civic clubs, and other speaking opportunities. Certified Managers (Track 2 registrants) may also share them with their organizational colleagues.

These presentations are excellent resources for information-rich promotional presentations by external independent consultants.

Request the Guided Tour to receive access to these PowerPoint resources.